Customer Technology & Solutions Advisor (CTS)

AccorCorpo; München; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading hospitality firm is seeking a Customer Technology & Solutions Advisor to join their team in Munich. The role involves acting as the technology liaison for various hotels, ensuring successful project delivery, and managing IT infrastructure. The ideal candidate should have a Bachelor's degree in a related field and at least 5 years of experience in IT systems. The position offers a hybrid working model and various benefits, including a yearly bonus and career development opportunities.

Leistungen

Annual bonus based on performance

Discounts for hotels worldwide

Talent development opportunities

Corporate Social Responsibility activities

Qualifikationen

• 5 years of experience in IT infrastructure systems or service delivery.
• Solid understanding of IT infrastructure, operating systems, networks, and hotel tech.
• Familiarity with project methodologies and IT best practices.

Aufgaben

• Act as the main technology liaison between hotels and internal/external partners.
• Oversee the entire project lifecycle from budgeting to evaluation.
• Advise hotels on innovative technology adoption.

Kenntnisse

Organizational Management

Presentation Skills

Agile

SAFe

AWS

Solution Architecture

Conflict Management

Data Management

Scrum

Team Management

Pre-sales

Management Consulting

Ausbildung

Bachelor's degree in Computer Science, Hospitality Technology, or related field

Jobbeschreibung

We are looking for a Customer Technology & Solutions Advisor (CTS) to join our Hospitality Technology team in Munich. This position is aimed at strengthening Accors digital and technological integration across its hotel portfolio in the region.

The CTS Advisor will act as the main point of contact for IT and technology topics within their hotel portfolio ensuring successful project delivery and full alignment with Accor IT strategies and standards.

What will you do

• Act as the main technology liaison between hotels and internal / external partners.
• Oversee the entire project lifecycle from budgeting and scheduling to implementation and evaluation.
• Manage and maintain the technical inventory across hotel portfolios including IT infrastructure systems and partners.
• Coordinate technical deployments in collaboration with internal departments and local service providers.
• Advise hotels on innovative technology adoption and ways to enhance operational efficiency.
• Ensure alignment with global IT standards while driving continuous improvement initiatives.
• Provide strategic technical recommendations to support hotel development plans over a 13 year plan.

Qualifications

Our ideal profile would be :

• Bachelors degree in Computer Science Hospitality Technology or a related field.
• 5 years of experience in IT infrastructure systems or service delivery.
• Hospitality industry background is a strong advantage.
• Solid understanding of IT infrastructure operating systems networks and hotel tech.
• Familiar with project methodologies and IT best practices.
• Solution-oriented mindset with a proactive approach to overcoming challenges.
• Strong communicator highly organized and skilled in cross-functional collaboration.
• Fluent in English; additional regional language is a plus.

Additional Information

What's in there for you

• Unique opportunity to develop your career with worldwide Augmented Hospitality leaders.
• Package of benefits and perks of working for Accor including discounts for hotels worldwide annual bonus based on your own performances and much more!
• Work in a multi-national team.
• Hybrid way of working (2 days in the office 3 days at home).
• Talent development opportunities.
• Corporate Social Responsibility activities.

If this role speaks to your ambitions take the next step in your journey and apply today! #WeAreHeartists

Remote Work : No

Employment Type : Full-time

Key Skills

Organizational Management, Presentation Skills, Agile, SAFe, AWS, Solution Architecture, Conflict Management, Data Management, Scrum, Team Management, Pre-sales, Management Consulting

Experience : years

Vacancy : 1