Customer Support Specialist (German Speaker / Deutschsprachig)

SpotOn TA; Hamburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading BPO company is seeking a Customer Support Specialist who speaks German to assist with incoming requests and issues for the German market. The position requires fluency in both German and English, excellent communication skills, and the ability to work in a team. Additional benefits include private health insurance and a sports card. This is an office-based role located in Szczecin, Poland.

Leistungen

Sports Card

Mentoring program

Private health insurance

Qualifikationen

• Ability to work independently while being a team player.
• Eligible to work in EU or have Portuguese residency status.
• Computer and Internet literate.

Aufgaben

• Process manual refunds and address GDPR-related complaints.
• Investigate and resolve customer issues using internal tools.
• Provide insights on service quality and customer satisfaction.

Kenntnisse

Fluency in German Language, C1 / C2 level

Fluency in English Language, C1 level

Excellent communication skills

Typing speed of 150+ keystrokes per minute

Jobbeschreibung

Overview

SpotOn TA was founded to help people find their dream job, and help employers find the right candidates.

spotonps.pl

Client

BPO Company.

Location

Office Based – Szczecin, Poland

Role

Customer Support Specialist – German Speaker / Deutschsprachig – Retail

Job Description

As a Customer Support Specialist, you will be the first point of contact for the customer, responding to the various incoming requests, solving the emerging issues via email for German Market.

Responsibilities

• Process manual refunds and address GDPR-related complaints with care and accuracy.
• Work with multiple systems efficiently while maintaining a high level of precision.
• The first point of contact for the customer, responding to the various incoming requests, solving the emerging issues via email for German Market.
• Recognizing customer needs.
• Understanding customer needs and assisting to solve the issue faced.
• Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.
• Participation in specialized training.
• Investigate and resolve customer issues by reviewing past interactions and using internal tools.
• Building a good relationship with the customer while improving customer satisfaction.

Ideal Profile

Targeted Qualifications

• Fluency in German Language, C1 / C2 level.
• Fluency in English Language, C1 level.
• Ability to work independently, while being a team player at the same time.
• Eligible to work in EU or Portuguese residency status.
• Able to work rotating shifts.
• Computer and Internet literate.
• Excellent communication skills.
• Typing speed of 150+ keystrokes per minute and solid computer literacy.

Interpersonal Skills

• Communicative; able to convey ideas clearly.
• Confident, pleasant, energetic, helpful, trustworthy.
• Efficient; able to perform tasks quickly and accurately.
• Organized and punctual; able to keep things in order and on time.
• Flexible; able to handle varied responsibilities with little notice.
• Active listener and attentive to others.
• Willingness to acquire new knowledge.
• Service-oriented; friendly, patient, polite with customers.

Offer & Benefits

• Office based – Szczecin, Poland.
• Full eligibility to live & work in Poland is a must.
• Shift Based.
• Sports Card.
• Mentoring program.
• Private health insurance.
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within Other Services
• A role that offers a breadth of learning opportunities