Customer Support Specialist

Ladgov; Hohenfels; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A service support company is seeking a dependable specialist to provide front desk support and assist Army Community Service in Hohenfels, Germany. The role involves managing Lending Closet operations, providing referrals, and supporting military families during relocations. Applicants should have customer service experience and the ability to lift 60 lbs. This position requires CAC eligibility and an approved background check.

Qualifikationen

• 1+ year experience in customer service or military family support.
• Ability to lift up to 60 lbs.
• Authorized to work in Germany; CAC-eligible with approved background check.

Aufgaben

• Serve as front desk point of contact for ACS clients.
• Provide accurate referrals and connect clients with appropriate ACS staff.
• Manage Lending Closet item issuance, return, inspection, and inventory.
• Support PCS/ETS in- and out-processing.
• Maintain accurate records in the ACS Staff database.
• Prepare welcome packets and update outreach materials.
• Confirm class/event attendance and notify clients of schedule changes.

Kenntnisse

Customer service

Referral management

Inventory management

Jobbeschreibung

Position Overview:

Ladgov Corporation is seeking a dependable and customer-focused specialist to support Army Community Service (ACS) at the Hohenfels ACS Satellite Office. This role provides front desk support, information and referral services, and manages Lending Closet operations to assist Soldiers and their Families during relocation.

Responsibilities:

• Serve as front desk point of contact for ACS clients.
• Provide accurate referrals and connect clients with appropriate ACS staff.
• Manage Lending Closet item issuance, return, inspection, and inventory.
• Support PCS/ETS in- and out-processing.
• Maintain accurate records in the ACS Staff database.
• Prepare welcome packets and update outreach materials.
• Confirm class/event attendance and notify clients of schedule changes.

Qualifications:

• 1+ year experience in customer service or military family support.
• Ability to lift up to 60 lbs.
• Authorized to work in Germany; CAC-eligible with approved background check.