Customer Support Engineer (m/f/d) - Reutlingen

KLA; Stuttgart; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading semiconductor company is seeking a Customer Support Engineer based in Reutlingen, Germany. The role involves troubleshooting and repairing complex capital equipment, ensuring customer satisfaction, and coordinating actions to minimize downtime. Candidates should have a technical degree or certification, relevant experience, and be fluent in both English and German. This position offers a competitive rewards package and requires up to 25% travel.

Leistungen

Competitive, family-friendly rewards package

Participation in company stock purchase plan

Company car or car allowance

30 days of vacation

Extensive training opportunities

Qualifikationen

• 3 years of relevant work experience.
• Fluent in English and German language.
• Full driver’s license required.

Aufgaben

• Update, troubleshoot, diagnose and repair capital equipment.
• Ensure customer satisfaction with service.
• Assure operational quality of system equipment.
• Coordinate with customers to minimize down time.
• Provide assistance to Installation Engineers.
• Travel domestically and internationally regularly.

Kenntnisse

Problem-solving in software and mechanical systems

Excellent interpersonal communication

Analytical skills

Customer relations

Ausbildung

Certified engineer or degree from advanced technical school

Jobbeschreibung

Description

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites.

The Customer Service Engineer represents the company to the customer and assumes accountability for customer satisfaction with service.

The CSE assures the operational quality of the system equipment and coordinates actions with customers to minimize down-time and may provide assistance to Installation Engineers in resolving problems.

Position is based in Reutlingen.

YOUR RESPONSIBILITIES

• Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites.
• Represents the company to the customer and assumes accountability for customer satisfaction with service.
• Assures operational quality of system equipment.
• Coordinates actions with customers to minimize down time.
• May provide assistance to Installation Engineers in resolving problems.
• Domestic and international travel is required on a regular basis.

WHAT WE OFFER

• Dynamic job in the Semiconductor Industry.
• Great team to work with in Reutlingen.
• We offer a competitive, family friendly total rewards package.
• Variable compensation components, e.g. participation in company stock purchase plan.
• Permanent full-time employment.
• Company car or car allowance.
• Extensive initial and guaranteed further training.30 days of vacation.

Minimum Qualifications

• Certified engineer or degree from advanced technical school or work experience of ~3 years.
• Ability to understand and solve problems in software, electronics, optics, mechanical, electro‑mechanical and/or electro‑optical systems to address on‑site customer problems.
• Excellent interpersonal communication, analytical and problem solving skills.
• Great customer relations and collaboration skills within a multi‑cultural environment.
• Fluent in English and German language is a must.
• Full driver’s license.
• Willingness and availability to travel up to 25%

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.