Customer Support (Driver) Representative (Maternity Cover)

FREENOW; Hamburg; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading multi-mobility company is seeking a Driver Operations Executive in Hamburg. This role supports drivers by ensuring a seamless onboarding experience and providing ongoing assistance to enhance their performance. Key responsibilities include being the first contact for drivers, managing relationships, and collaborating on projects. The ideal candidate will have strong communication skills in German (C1) and English (B2), along with operational experience. This position offers a maternity cover on a one-year fixed-term contract, with various local benefits.

Leistungen

Flexible working arrangements

Sabbatical & special leave policies

Mobility Credit

Health Insurance

Employee assistance program

Qualifikationen

• Experience in an operational or customer-facing role.
• Highly motivated with a positive attitude.
• Detail-oriented with a focus on quality.
• Onsite availability during specified office hours.

Aufgaben

• Be the first point of contact for drivers at the Driver Center.
• Deliver excellent support through multiple channels.
• Foster strong relationships with the local Driver community.
• Engage drivers through various performance improvement campaigns.
• Collaborate with Central Teams for various projects.
• Monitor and ensure the quality of Driver Performance.

Kenntnisse

Customer support

Relationship building

Project management

Communication

Fluent German (C1)

Good English (B2)

Jobbeschreibung

Overview

Location: Hamburg

Join our team in a highly visible department at the core of our taxi business. We define the European multi-mobility ecosystem. We are looking for someone who takes charge to build and maintain relationships with drivers through in-center support, onboarding and ongoing engagement. We strive to provide drivers with a fantastic experience, enabling them to in turn provide a superior service to passengers. The position as Driver Operations Executive will be part of our Driver Operations team in Hamburg. This is a maternity cover on a 1 year fixed-term contract.

YOUR DAILY ADVENTURES WILL INCLUDE:

• Being the first point of contact for drivers and company partners who arrive at our Driver Center in the heart of Hamburg.
• Delivering excellent and personalised support to new and existing drivers across a range of channels as and when needed (including inbound and outbound calls).
• Building and fostering strong relationships and networks with the local Driver community.
• Enabling successful performance through driver engagement campaigns including outbound calls to improve our share of vehicle advertising, activate onboarded drivers, improve the performance of existing drivers, or expand into new cities.
• Cross-functional collaboration with Central Teams throughout the organisation to support a wide range of additional projects including the deployment of advertisement, driver app improvement & bug reporting and testing, competitor research & market share analysis.
• Quality Assurance and monitoring of Driver Performance.

TO BE SUCCESSFUL IN THIS ROLE:

• Highly motivated to support our drivers and partners with a positive attitude
• Experience in an operational or customer facing role
• You have an eye for detail and a focus on quality in everything you do
• Fluent German skills (C1 level or higher) and good English skills (at least B2 level)
• Good Communication skills with internal and external stakeholders
• Experience in project and stakeholder management is a big plus
• Onsite availability during office hours (Monday 9-18, Wednesday 9-14 and Friday 9-16)

BENEFITS & PERKS IN A NUTSHELL:

• Flexible working arrangements
• Sabbatical & special leave policies
• WeRoad partnership
• Birthday, 24th + 31st December off
• Mobility Credit
• Health Insurance
• Employee assistance program

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.

We want you to grow and evolve, bring your true self to work.