Customer Support Agent

Ruby Labs; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading tech company in Hövelhof seeks a Customer Support Agent to ensure exceptional customer satisfaction. This entry-level role involves resolving common queries, meeting performance indicators, and gathering feedback. The ideal candidate has strong communication skills and a friendly demeanor. Enjoy a remote work environment, unlimited paid time off, and a flexible contractor agreement. Join a fast-paced team focused on growth and impact!

Leistungen

Remote Work Environment

Unlimited PTO

Paid National Holidays

Flexible Independent Contractor Agreement

Qualifikationen

• Must have excellent communication and interpersonal skills.
• Adaptability to learn quickly in a fast-paced environment.
• Familiarity with CRM systems is a plus.

Aufgaben

• Address and resolve customer queries efficiently.
• Work towards achieving Key Performance Indicators and Service Level Agreements.
• Gather customer feedback for product improvement.

Kenntnisse

Excellent communication and interpersonal skills

Strong problem-solving abilities

Friendly demeanor

Familiarity with CRM systems and support tools

Ability to adapt and learn quickly

Jobbeschreibung

About Ruby Labs

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer‑led products, and we’re always looking for passionate individuals to join us.

Learn more about our story at: https://rubylabs.com/about-us/

About the Role

As a Customer Support Agent, you will handle the help desk’s most frequent questions and ensure exceptional customer satisfaction. You will be crucial in meeting our departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

Key Responsibilities

• Address and resolve the most common queries efficiently and effectively.
• Work towards achieving and exceeding the set Key Performance Indicators and Service Level Agreements to ensure timely and quality customer support.
• Strive to reduce incoming volume by focusing on first‑contact resolution, providing comprehensive solutions, and proactively advising customers on best practices.
• Identify and elevate issues beyond your scope to the appropriate teams or individuals.
• Gather valuable customer feedback to improve our products and services continuously.
• Assist in handling billing queries quickly and efficiently.
• Process refunds and other billing alerts.

Qualifications

• A friendly demeanor with a passion for providing exceptional customer support.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities with a friendly touch.
• Familiarity with CRM systems and support tools.
• Ability to adapt and learn quickly in a fast‑paced, friendly environment.

Location

This role requires the candidate to be located within the CET (Central European Time) zone and to be available to work a day shift aligned with CET, either Sunday–Thursday or Tuesday–Saturday.

Benefits

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work–life balance.
• Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well–being, without counting days.
• Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
• Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1tzxGX4Uu7Ts_HCLFXESKLnKaaBfVCPf1f9AYZPrkjJM/preview

Interview Process

• Recruiter Screening (40 minutes)
• Second Interview (60 minutes)

Life at Ruby Labs

At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.

This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.

Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success.

Job Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Other
• Industries: Technology, Information and Internet