Customer Success Representative (mwd)

Arctic Wolf Networks; Frankfurt; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading cybersecurity firm seeks a sales professional for its Frankfurt office. The ideal candidate must have at least 2 years of successful sales experience in technology, consultative selling skills, and be fluent in English and German. Your role includes managing customer accounts, achieving renewal targets, and ensuring satisfaction through quarterly reviews. The company offers equity, 30 days annual leave, and a supportive work environment focused on diversity and inclusion.

Leistungen

Equity for all employees

30 days annual leave

Pension plan

Training and career development programs

Employee Assistance Program with mental health services

Fertility support and paid parental leave

Qualifikationen

• 2 years of demonstrated success in a sales role, preferably in a technology organization.
• Ability to work in a rapidly changing environment.
• Fanatical devotion to customer service and data security.

Aufgaben

• Manage a set of customers using Arctic Wolf solutions.
• Achieve renewal and expansion targets through consultative selling.
• Plan and prioritize high volumes of activities and requests.

Kenntnisse

Consultative sales experience

Fluency in English and German

Excellent organizational skills

Aptitude for technology and spreadsheets

Customer service

Ausbildung

Bachelor's degree or relevant experience

Tools

Salesforce

Jobbeschreibung

At Arctic Wolf our mission is simple: End Cyber Risk. We are a global team of dedicated Pack members driving innovation and setting industry standards every day. Our impact is reflected in numerous recognitions, including Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, Fortune Cyber 60, and the 2024 CRN Products of the Year award. We are proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services, a Customer’s Choice distinction from Gartner Peer Insights, and a UK Great Place To Work multiple times.

Primary Responsibilities and Duties

• Managing a set of customers who are utilizing Arctic Wolf solutions
• Quota achievement – achieving renewal and expansion targets through consultative selling techniques
• Identifying new opportunities and collaborating with field teams to expand into core Arctic Wolf services
• Listening to customers and providing feedback to the business
• Ensuring customer satisfaction and delivery of quarterly account reviews
• Planning and prioritizing a high volume of activities and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, and understanding use cases to coach customers to alternate solutions when possible
• Creating and managing processes to forecast and communicate at‑risk customers
• Working in a highly trusting and transparent team environment

Key Skills & Minimum Qualifications

• 2 years of demonstrated success in a sales role, preferably in a technology organization
• Consultative sales experience strongly desired
• Ability to be flexible and work in a rapidly changing environment
• Bachelor’s degree or combination of education and relevant experience
• Aptitude for technology, spreadsheets, and Salesforce utilization
• Fanatical devotion to customer service, business quality, and data security
• Excellent organizational skills and written/oral communication skills

The position is based in our Frankfurt office and requires team members to work on‑site. Up to 10% travel may be required. Fluency in English and German is required.

Our Offer

• Equity for all employees
• 30 days annual leave, bank holidays, and paid volunteering days off
• Pension plan: BaV Direktversicherung and VwL Vermögenswirksame Leistungen
• Training and career development programs
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. We are committed to bold growth and shaping the future of security operations while ensuring customer satisfaction with over 7,000 customers worldwide and more than 2,000 channel partners globally.

Our Values

Success comes from delighting our customers and working together to ensure that happens every day. We value diversity and inclusion and truly appreciate the unique qualities and perspectives our employees bring.

Security Requirements

Conduct duties and responsibilities in accordance with Arctic Wolf Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of information.

Background checks are required for this position.

This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (EAR). Acceptance of an offer will be conditioned on authorization to receive technology controlled under these laws.

Required Experience

Unclear Seniority.

Key Skills

• Typing, data entry, customer service, basic math, computer skills, Windows, banking, upselling, pricing, sanitation, cash handling, stocking

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. We strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible.

If you are interested, please send your CV and references.