Customer Success & Renewal Manager (m/f/d)

Media Ems; Reutlingen; Hybrid; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A software solutions company in Germany is seeking a Customer Success & Renewal Manager to oversee customer relationships and ensure satisfaction with software solutions focused on compliance and sustainability. The ideal candidate should possess a relevant degree, several years of experience in a B2B environment, and strong communication skills in both German and English. The role offers flexible work options, a supportive environment, and a competitive compensation package.

Leistungen

30 days of vacation

Company pension plan

Health perks

JobRad leasing

Qualifikationen

• Several years of experience in Customer Success or Account Management in B2B software environment.
• Understanding of material compliance, regulatory requirements, or sustainability.
• Fluent in written and spoken German and English.

Aufgaben

• Manage existing customers throughout their lifecycle including onboarding and renewal.
• Build long-term customer relationships and provide consulting.
• Drive customer success by identifying risks early.

Kenntnisse

Customer orientation

Excellent communication skills

Strong negotiation skills

Analytical thinking

Solution-oriented approach

Ausbildung

Degree in industrial engineering, business administration, computer science, or sustainability management

Tools

CRM systems

Jobbeschreibung

Job description

Let's put power in the hands of people who are dedicated to advancing a safer, more sustainable future. As a Customer Success & Renewal Manager (f/m/d) at IPOINT, you're more than just the voice to the customer – you're a trusted partner, a source of inspiration, and an enabler. You support our clients holistically in using our software solutions for compliance and sustainability.
Sounds exciting? Then become part of our team – with flexible work models, plenty of room to grow, and a mission that truly matters.

Your mission

• You take care of our existing customers throughout the entire customer lifecycle – from onboarding and ensuring successful product usage to contract renewal.
• You build and maintain long-term customer relationships in the context of complex software solutions for material compliance and sustainability.
• You proactively drive customer success by providing consulting, conducting regular review meetings, and identifying potential risks at an early stage.
• You take responsibility for contract renewals, including license adjustments, creating offers, and managing negotiation processes.
• You work closely with the Sales and Consulting teams to identify opportunities for renewals, up-selling, and cross-selling.
• You coordinate relevant internal interfaces and maintain customer and contract data in a structured manner in our CRM system.

Your profile

• You have a completed degree or a comparable qualification – for example in industrial engineering, business administration, computer science, or sustainability management.
• You have several years of experience in Customer Success or Account Management, ideally in a B2B software environment.
• You have already worked with complex and highly consultative software solutions and are able to quickly familiarize yourself with new systems.
• You have a basic understanding of or interest in topics such as material compliance, regulatory requirements, or sustainability.
• You are eager to continuously expand your knowledge of our IPOINT applications to provide even better and more efficient service to our customers.
• You have excellent written and spoken German and English skills.
• Ideally, you have experience working with customers from the automotive or electronics industry.

On a personal level

• You stand out through a strong customer orientation and excellent communication skills.
• You work in a structured, independent, and solution-oriented manner.
• You demonstrate confidence in negotiations and have a solid understanding of business and economics.
• You are able to clearly explain technical and regulatory content.
• You enjoy working in a team, take ownership, and show a high level of personal initiative.

Why iPoint is the best choice for you

Compliance & Sustainability – We’ve got both covered.
What sets us apart? We seamlessly combine compliance and sustainability.

Work wherever it suits you best
We offer modern offices at multiple locations, but thanks to our flexible work models, you can also work remotely – even from abroad.

A supportive and inspiring work environment
Enjoy the perfect balance of collaboration and independence in a team-oriented culture.

We value you
Benefit from a competitive compensation package, including a company pension plan and health perks.

Celebrating success together
Regular team and company events help us stay connected and strengthen our sense of community.

More perks for you
Enjoy 30 days of vacation, free drinks, fresh fruit, and JobRad leasing – helping you stay active and commute sustainably!

Bildauswahl

iPoint

Software by passion, sustainability by conviction
That's what drives us.

We are the best partner for digitalized life cycles of truly sustainable products.