Customer Success Manager - Remote/LATAM

Jiga; Remote; EUR 59.000 - 85.000; Vollzeit

Zusammenfassung

A dynamic technology firm is seeking a Customer Success Manager to act as the primary support for their customers. This role involves handling inquiries, troubleshooting platform issues, and ensuring exceptional customer satisfaction. Ideal candidates will have over 4 years of experience in customer success and possess excellent communication skills. Work is fully remote, with a focus on performance rather than hours worked. Join a fast-growing, innovative company making significant impacts in the hardware industry.

Leistungen

Competitive salary with equity package

Fully remote and flexible environment

Self-development budget

Qualifikationen

• 4+ years of customer success, account management, or customer-facing support experience.
• Excellent written and verbal communication skills in English.
• Proven track record of building strong customer relationships.

Aufgaben

• Serve as the primary point of contact for customer inquiries via email, phone, and platform.
• Process RFQ revisions and change requests, edit pricing on behalf of customers.
• Troubleshoot platform issues, report bugs, and guide customers.

Kenntnisse

Customer success management

Communication skills

Relationship building

Technical aptitude

Jobbeschreibung

Remote | Full-Time | Latin America (US Hours)

We're looking for a Customer Success Manager to be the trusted partner for our customers - handling their needs, resolving issues, and making sure nothing falls through the cracks. If you're customer-obsessed and love helping people succeed, this is the role for you.

About Jiga

Jiga is the professional manufacturing platform that helps the world's best companies make their products. Companies don't buy software from us - they source the critical parts that help them launch satellites, build robotics, and change the world.

We're a fast-growing, VC-backed Y Combinator company transforming how hardware companies build their supply chains. Hardware teams at companies like NASA and Fortune 500s use our platform to get high-quality custom parts, faster.

We're a remote-first company with a small office in TLV. We don't count hours, we measure performance. We trust our team to deliver. We hate micromanagement and unproductive meetings.

We play online games together, encourage hard questions, and fly everyone out once a year for a week-long offsite in a beautiful location (previous offsites: Spain, Greece, Albania).

About the Role

As our Customer Success Manager, you'll be the go-to person for our customers' day-to-day needs. You'll manage inquiries, coordinate orders, troubleshoot platform issues, and ensure every customer feels completely taken care of.

This role is critical to our growth - by owning the operational side of customer relationships, you'll free up our Account Executives to focus on strategic work and expansion. You'll work closely with the sales team, supply chain, and product to deliver an exceptional customer experience.

Success in this role means customers love working with you, AEs trust you completely, and nothing slips through the cracks.

What You'll Do

• Customer Communication & Support - Serve as the primary point of contact for customer inquiries via email, phone, and platform. Manage requests and ensure timely follow-through.
• RFQ Coordination - Process RFQ revisions and change requests, edit pricing on behalf of customers, and upload quotes when needed.
• Order Support - Upload POs on behalf of customers, provide ETA updates, address responsiveness issues, and report quality concerns.
• Technical Support - Troubleshoot platform issues, report bugs, and guide customers on how to get the most out of Jiga.
• Project Management - Serve as POC for active projects, connecting the dots between customers, suppliers, and internal teams.

You're a Fit If You

Must-Haves

• 4+ years of customer success, account management, or customer-facing support experience
• Excellent written and verbal communication skills in English
• Proven track record of building strong customer relationships
• Technical aptitude - comfortable learning platforms and guiding customers through product issues
• Experience managing multiple customer accounts or requests simultaneously
• Ability to work US business hours (from Latin America)

You'll Stand Out If You

• Have a background or understanding in manufacturing, engineering, or hardware
• Have experience with B2B platforms or marketplaces
• Speak Spanish or Portuguese (for internal team communication)

Traits We Look For

• Customer-obsessed - you genuinely care about customer success
• Reliable and detail-oriented - nothing falls through the cracks
• Proactive communicator - you reach out before being asked
• Problem-solver - you find solutions rather than escalating everything
• Adaptable - you handle varied requests and shifting priorities with ease

Why Join Us

• Real impact - Your work directly affects whether hardware companies succeed
• Ownership - Real responsibility in a high-trust environment
• Growth - Series A company building toward massive outcomes
• Culture - Autonomy, honesty, speed, and a no-BS environment
• Flexibility - Fully remote, async-first, parent-friendly
• Competitive comp - Salary + generous equity package
• Team - Internationally diverse team with a clear vision
• Development - Self-development budget and room for creative freedom