Customer Success Manager Large Accounts (f/m/d) - Remote (Germany, Austria)

Sdui GmbH; Berlin; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

An innovative EdTech firm in Berlin is seeking a skilled Account Manager to manage high-value public sector accounts. You will build relationships with stakeholders, drive adoption, and ensure client satisfaction. Ideal candidates have experience in Customer Success, are bilingual in German and English, and are proactive team players. The company offers flexible working conditions and opportunities for professional development.

Leistungen

30 days vacation

Flexible working hours

Mental health support

Training and development opportunities

Team building budget

Qualifikationen

• 3+ years of experience with large-scale accounts.
• Proven background in Customer Success or Account Management.
• Experience with public sector clients is a strong plus.

Aufgaben

• Manage and grow a portfolio of high-value public sector accounts.
• Build trusted relationships with senior stakeholders.
• Organize workshops and advisory sessions.

Kenntnisse

Active listening

Customer relationship management

Fluent in German

Fluent in English

Tools

Salesforce

Jobbeschreibung

Why Sdui Group?

Founded in Koblenz in 2018, Sdui has grown to become one of Europe's fastest-expanding EdTech companies. Today, five companies work together as Sdui Group. With over 230 international employees across five locations, Sdui Group actively shapes the future of education. Digital solutions serve schools, preschools, entire federal states, and regions by enabling seamless communication, efficient administration, and personalized learning—all while remaining inclusive, intuitive, and fully compliant with data protection regulations. We empower humans to transform education for a better tomorrow.

Why this role matters

The team is dynamic, growing and at the very core of our business. CS is a truly European team with team members in 4 countries and we are truly diverse, fast developing and ready to learn more. We support all aspects of the business and act as a conduit for most large, customer facing projects. We are unavoidable, indispensable and always on the ball! Furthermore, you get the chance to help shape and improve the future of education to everyone’s benefit.

Your To-Dos

Account Development & Value Realization

• Manage and grow a portfolio of high-value public sector accounts.
• Conduct business reviews, develop strategic account plans, and drive adoption for measurable ROI.
• Ensure renewals, reduce churn risk, and create success stories and reference cases.

Relationship Management

• Build trusted relationships with senior stakeholders in ministries, agencies, and school networks.
• Navigate public sector decision-making and act as a strategic advisor aligning our solutions with customer priorities.
• Own client escalations and ensure swift, structured resolution.

Enablement & Knowledge Sharing

• Organize workshops, webinars, and advisory sessions to empower stakeholders.
• Translate product capabilities into clear, context-specific benefits.
• Showcase customer impact through best practices and case studies.

Collaboration & Impact

• Work cross-functionally with Sales, Product/Tech, Marketing, and Delivery.
• Act as the voice of the customer internally, turning feedback into actionable improvements.
• Monitor accounts proactively, address risks early, and ensure long-term success.

Bewirb dich initiativ!

Your Skills

Experience & Knowledge

• 3+ years of experience with large-scale accounts.
• Proven background in Customer Success, Account Management, or related fields.
• Experience with public sector clients and complex stakeholder structures is a strong plus.
• Fluent in German and English; additional languages are a plus.

Hard Skills

• Strong active listening and ability to synthesize client feedback into actionable steps.
• SaaS experience, ideally with modular product solutions and software release cycles.
• Knowledge of customer and product data integration into operational processes.
• Proficiency with CRM software (Salesforce or similar).
• Experience with professional services/custom solutions is a plus.

Soft Skills

• Excellent communication and presentation skills, including C-level interactions.
• Skilled at navigating complex organizations and managing diverse stakeholders.
• Team player, proactive, self-motivated, and outcome-focused.
• Ability to coach and mentor peers is a plus.

Your Benefits

• We have Social Impact: Sdui’s vision is to transform the daily life of schools. Empower humans to transform education for a better tomorrow! Additionally, you can take two days off per year for volunteer activities.
• Flexibility & New Work: Flexible working hours, remote work, and workations within the EU (+Switzerland & UK) are possible with us.
• We care about Mental Health: We offer all employees access to OpenUp, an online service for mental health and personal development.
• People Development: Active learning time, courses via a learning platform, and ongoing professional development opportunities are already in place and continuously evolving.
• We love our Team: You’ll be part of a motivated team that supports one another. A positive working atmosphere is essential for us! We also offer a "teambuilding budget" for shared workshops and team events.
• We embrace Start-Up Culture & Growth: You want to take on responsibility, love challenges, and grow with us? Perfect! We are committed to continuously improving collaboration and ensuring that everyone in the team can contribute to shaping the company.

Additional benefits:

• 30 days vacation, plus half-days off on Christmas Eve and New Year’s Eve.
• Your four-legged friend is welcome at the office!
• German and English lessons.
• Coffee, tea, and cold drinks are always available in our community space.

Contact

Sophie Marie Stahl – People Experience Manager
The best way to reach us is through the application form on this page. If you have any questions, feel free to contact me at [phone].