Customer Success Manager (Growth & Product)

YUKKA; Berlin; Hybrid; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading AI news technology firm is seeking a Customer Success Manager to drive customer satisfaction and growth. In this role, you will support sales, oversee onboarding, and conduct first-level support, ensuring customers get maximum value from the company's products. Ideal candidates are customer-oriented with strong communication skills and a proactive work style. Fluency in English is mandatory, and proficiency in German is advantageous. This position offers hybrid working flexibility and the chance to be a part of an international team.

Leistungen

Competitive salary

International team

High learning curve in AI & FinTech

Career growth opportunities

Work alongside leading experts

Cool team events

Office with a view over Berlin

Qualifikationen

• Experience in Customer Success, Consulting, B2B SaaS, Fintech, or ESG is a plus.
• High interest to learn and grow.
• Confident and empathetic in customer-facing situations.

Aufgaben

• Support Sales in client meetings and demos.
• Own and conduct the lead and customer onboarding experience.
• Act as first-level support for customer requests.
• Build strong relationships with key stakeholders.
• Identify upselling opportunities.
• Communicate new features and product updates.
• Gather customer feedback and collaborate with the product team.

Kenntnisse

Customer-first mindset with strong communication skills

Good ability to understand customer requirements

Structured, proactive, and self-driven working style

Fluency in English

Good command in German

Jobbeschreibung

Customer Success Manager (Growth & Product) -f / m / d

Full-time | Berlin | Hybrid

About YUKKA

YUKKA is the leading news AI engine for investment and risk management in Europe. We have built a proprietary AI News Engine that quantifies 2 million global news into crisp investment and risk management scores and signals.

We support global leaders of the finance and insurance industry when it comes to portfolio‑& risk management, credit underwriting, as well as ESG controversy screening. Recognized as a Gartner “Cool Vendor”, we are scaling our solution and data globally and therefore look for a Customer Success Manager.

Your Role

You will be the Go‑To‑Person for all product related questions. Know the ins and outs of our cockpit and data and how to leverage it best for the customer. Together we will analyse the needs of new leads and clients and determine what it takes to win them over. You will be the trusted partner for our customers, ensuring they fully understand their needs and get maximum value from YUKKA’s News Intelligence Cockpit and data.

Taking leads from onboarding to long‑term happy customers is your calling. Building relationships and identifying upselling opportunities. You will work closely with Product, Sales, and Tech teams and have a direct impact on customer satisfaction and growth.

Your Responsibilities

• Support Sales in client meetings and demos
• Own and conduct the lead and customer onboarding experience
• Act as first‑level support for customer requests (cockpit set‑up)
• Build strong relationships with key stakeholders
• Identify upselling opportunities
• Be part of the project team of RFP’s, POC’s and competitions
• Communicate new features, product updates, and best practices
• Gather customer feedback and collaborate with the product team

What You Bring

• Customer‑first mindset with strong communication skills
• Good ability to understand customer requirements
• High interest to learn and grow
• Confident and empathetic in customer‑facing situations
• Structured, proactive, and self‑driven working style
• Comfortable working with Boolean queries or eager to learn it
• Experience in Customer Success / Consulting / B2B SaaS / Fintech / ESG is a plus (motivated junior to mid‑level profiles are welcome)
• Fluency in English (mandatory) and good command in German

What We Offer

• International team of 16 people from 12 countries
• Work alongside leading heads in AI, Quant, Software and Finance
• High learning curve in a AI & FinTech scale‑up
• Big impact, career and personal growth opportunities
• Competitive salary and hybrid work setup
• Office with view over Berlin next to Berlin Zoo and cool team events

Apply

Excited to empower customers with cutting‑edge AI in finance? We’d love to hear from you. Send us your CV and earliest possible start date to [e-mail], bonus points for a short note on what excites you about YUKKA.