Customer Success Manager - Energy & Geospatial technology (German-speaking)

Gilytics AG; Oldenburg; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading technology company in Oldenburg is seeking a Customer Success Manager to enhance customer relationships in the energy sector. In this role, the successful candidate will engage with clients, facilitate transformative change, and ensure product adoption through expert training. The ideal candidate has a strong technical background, experience in B2B customer management, and is fluent in both German and English. The position offers a flexible work environment and opportunities for growth within a dynamic team.

Leistungen

Flexible hours

Remote work options

Impact-driven tech startup environment

Corporate laptop and smartphone provided

Qualifikationen

• 4+ years in B2B customer relationship management or product management.
• Experience with international enterprise clients.
• Strong technical understanding of energy networks.

Aufgaben

• Collaborate to drive transformative change in infrastructure.
• Engage industry leaders at key events.
• Train customers on product usage and updates.
• Manage customer support processes.

Kenntnisse

Analytical mindset

Excellent communication

Stakeholder-management skills

Organizational skills

Familiarity with Agile/SCRUM

Ausbildung

Master's degree in Geoinformatics, Engineering, or related field

Tools

Jira

Confluence

Jobbeschreibung

Overview

We are transforming how energy, telecom, and transport infrastructure is designed. Our cutting-edge cloud platform automates routing, design, and analysis for everything from power lines to hydrogen networks. We have earned international recognition and we continue pushing the limits to deliver value to our clients. Our goal is to be the standard for automated infrastructure design and to make planning more transparent, digital, and accessible. We are looking for a Customer Success Manager to join our growing international team. Location: Oldenburg, Germany; German-speaking.

Role: Customer Success Manager focused on customer relationships in the energy sector, bridging teams to drive innovation.

Responsibilities

• Understand our role in the industry and shape the Next Generation of Infrastructure by collaborating with the Gilytics team and customers to drive transformative change.
• Become a Visionary Connector by engaging with industry leaders at key events and translating their needs into innovative solutions that redefine infrastructure planning.
• Create a Dynamic Customer Partnership by developing a strategic customer engagement model that fosters continuous collaboration and enables customers to achieve their vision.
• Contribute to AI strategy.
• Accelerate Customer Onboarding: plan and execute software roll-outs for new customers, ensuring a smooth onboarding experience.
• Foster Product Adoption Through Expert Training: conduct regular training sessions and provide updates on new product features.
• Lead Problem-Solving Workshops: organize workshops for customers focused on use cases and best practices, collaborating with the technical team.
• Build a Dynamic Customer Community: design and execute engaging customer events, fostering collaboration and knowledge exchange.
• Architect Future-Proof Solutions: identify customer pain points and design seamless product integrations that drive efficiency and innovation.
• Be the Customer's Strategic Partner: identify customers’ needs and create a vision of how the product integrates into processes and IT landscapes.
• Translate Vision into Reality: advocate for customers and resolve customer issues with the help of the product development team.
• Connect the Innovation Dots: bridge the gap between sales, customers, and product development to ensure a cohesive innovation cycle.
• Ignite Continuous Engagement: keep clients engaged and regularly using Gilytics products.

Be a strong member of the team

• Champion Customer Priorities: manage and prioritize requests with focus, delivering rapid solutions in collaboration with product development.
• Drive Strategic Revenue Expansion: identify upselling opportunities and ensure seamless subscription renewals to maximize customer lifetime value.
• Be the customer support champion: optimize the customer support process for efficient handling of inquiries and ongoing improvement of customer experience.
• Pioneer Customer Success Metrics: define and measure KPIs to shape the future of customer engagement at Gilytics.
• Empower Sales & Marketing with Product Expertise: educate and support the Marketing and Sales Team for efficient product-related customer communication.
• Team Building: travel to meet with the team in our Valencia office.

Requirements

Qualifications

Education & Technical Background

• Masters degree in Geoinformatics, Environmental/Civil or Electrical Engineering, Physics, or a related technical field.
• Alternatively, a business degree with strong technical acumen and understanding of spatial modelling or energy systems.
• Solid understanding of energy networks and infrastructure planning, renewable energy, spatial and environmental assessment, and GIS-based modelling for infrastructure design.

Professional Experience

• 4+ years of professional experience in B2B customer relationship management, customer success, or product management, ideally within SaaS, GIS, utilities, or energy sectors.
• Proven ability to manage international enterprise clients, ensuring high satisfaction, adoption, and retention.
• Experience in project management, requirements analysis, and conceptual system design, translating complex technical needs into actionable solutions.
• Skilled in data analysis and reporting, generating insights from customer usage and performance metrics.

Skills & Competencies

• Strong analytical mindset, attention to detail, and data-driven decision-making.
• Excellent communication and stakeholder-management skills, able to interact effectively with technical and non-technical audiences.
• Highly organized with the ability to prioritize across multiple projects and deadlines.
• Familiarity with Agile/SCRUM methodologies and collaborative digital workflows (e.g., Jira, Confluence).
• Demonstrated proactive approach: anticipate challenges, propose strategic initiatives, and drive continuous improvement.

Mindset & Cultural Fit

• Thrive in diverse, cross-cultural environments, bringing a global perspective to customer engagement.
• Curious and self-driven learner, eager to master new technologies and understand the evolving energy sector.
• Collaborative, empathetic, and customer-focused with a passion for solving complex challenges.

Languages

• Fluent in German and English (spoken and written).
• Professional proficiency in Spanish or French are highly valued.

Benefits

What we offer

• Pioneer the Future of Energy: Directly impact the global energy transition and shape the future with disruptive technology.
• Accelerate Your Career by Changing the Energy World: Join a fast-paced, impact-driven tech startup and grow with a motivated team.
• Work Where You Thrive: Remote work within Spain or Germany or on-site.
• Experience True Work-Life Agility and a Culture of Innovation: Flexible hours and a dynamic, agile culture.
• Your Ideas Matter: Autonomy and influence on key decisions.
• Compensation depends on seniority and fit to the job description.
• A corporate laptop and smartphone are provided.

Customer Success Manager Energy Geospatial technology German-speaking • Oldenburg, Germany