Customer Success Manager (DACH)

Pentera; München; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A cybersecurity company is seeking an experienced Customer Success Manager based in Germany. The role involves maintaining key customer relationships in the DACH region and providing tailored solutions while ensuring a positive customer experience. Candidates must have at least 4 years of experience in customer success and a background in cybersecurity. Fluent German and high-level English are required for this position, which offers a dynamic work environment and opportunities for growth.

Qualifikationen

• 4+ years as a Customer Success Manager in a global organization managing international accounts.
• Prior experience in a cybersecurity company, preferably a startup environment.
• Strong hands-on experience managing renewals and building long-term customer relationships.

Aufgaben

• Operate as the lead point of contact for all matters specific to your accounts.
• Represent the company at customer accounts and voice customers' needs internally.
• Establish productive relationships and maintain regular meetings with customers.

Kenntnisse

Customer Success Management

Stakeholder Management

Technical Aptitude

Analytical Skills

Tools

CRM software

Jobbeschreibung

Location : Remote with Availability for frequent travel in Germany (up to 50%)

English- High level | German- Native level speaker

Accelerate Your Career in Cybersecurity!

Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world’s best red teams. At Pentera, you’ll be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing.

With over 350 team members and 1,100+ customers in more than 50 countries, Pentera is a growing company supported by top investors like Insight Partners, K1 and The Blackstone Group.

If you're looking to grow your skills, make a difference, and be part of an innovative team, Pentera is the place for you.

About the role :

We are looking to hire an experienced Customer Success Manager based in Germany who will be responsible for maintaining and expanding Pentera’s relationship with a portfolio of customers for the DACH region.

The ideal candidate would be experienced in Customer Success Management in the Cyber Security Industry, with a strong technical and commercial orientation and the ability to tailor solutions for various scenarios.

Passionate about delivering a great customer experience and well-versed in handling complex customer needs.

A positive and energetic person with the hunger to grow business and make an impact at an organization set on becoming the number one player in the Security Risk Validation space.

Roles and Responsibilities :

• Operate as the lead point of contact for all matters specific to your accounts.
• Representing the company at customer accounts and voicing customers’ needs internally, ensuring customer expectations are met.
• Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (mainly on-site) with customers.
• Forecast and track key account metrics.
• Seek growth and sales opportunities within the portfolio of accounts.
• Take ownership of commercial activities with all assigned accounts.
• Develop a technical understanding of Pentera's product.
• Maintain close collaboration with our Sales team and Technical roles, facilitating opportunities while keeping our clients highly engaged.
• Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders.
• Manage ad-hoc queries from customer accounts.
• Maintain all information about customer activity within the CRM platform.
• Travel frequently to meetings with targeted customer accounts in the DACH region.

Requirements :

Languages : Native German, High-level English – required

Location : Based in Germany – required

Customer Success Experience : 4+ years as a Customer Success Manager in a global organization, managing international accounts – must-have

Cybersecurity Background : Prior experience in a cybersecurity company, preferably a startup environment – must-have

Renewals & Relationship Management : Strong hands-on experience managing renewals and building long-term customer relationships – must-have

Stakeholder Management : Demonstrated ability to communicate, present, and influence stakeholders across all organizational levels, including executive and C-level

Technical & Analytical Skills : Strong technical aptitude, combined with excellent analytical and problem-solving capabilities

Work Style : Highly motivated, flexible, proactive, and capable of working both independently and collaboratively

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!