Customer Success Manager

Benefex Limited; München; Hybrid; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

A leading employee engagement platform provider is seeking a Customer Success Manager in Munich. The role involves managing enterprise accounts, ensuring customer retention and satisfaction, and collaborating across teams. Ideal candidates have at least 2 years of experience in a B2B customer-facing role, strong English skills, and familiarity with SaaS. Offer includes a hybrid or remote work model.

Qualifikationen

• Minimum 2 years of experience in a customer-facing, B2B role.
• Professional English language skills, written and spoken.
• Experience in a SaaS-company or Tech/HR benefits industry.

Aufgaben

• Managing a portfolio of enterprise multinational accounts.
• Driving customer retention and satisfaction.
• Leading customer meetings and solving requests.
• Setting up working methods for global customers.
• Coordinating smaller technical projects and incidents.
• Collaborating cross-functionally to implement new content.
• Mentoring junior Customer Success Managers.

Kenntnisse

Customer relationship management

Problem-solving

Cross-functional collaboration

Customer retention

Technical project coordination

Ausbildung

University degree in technology or relevant field

Jobbeschreibung

Overview

Role Overview

At Benifex we’re on a mission to help organizations worldwide create better workplaces through our market-leading employee engagement platform. Our Customer Success team is at the heart of that mission—building strong relationships, solving problems, and ensuring our customers see the real business value of our solutions.

We’re now looking for a Customer Success Manager (CSM) to join our international team. This is your opportunity to work with multinational clients, collaborate cross-functionally, and grow your career in a fast-scaling company.

As a CSM, you’ll be the main operational contact for your customers—helping them maximize the value of our platform while building lasting relationships.

Responsibilities

• Managing a portfolio of enterprise multinational and/or local accounts.
• Driving customer retention and satisfaction by ensuring brilliant basics.
• Leading customer meetings and solving incoming requests.
• Setting up ways of working for new global customers alongside Key Account Managers.
• Coordinating smaller technical projects, issues, and incidents.
• Collaborating cross-functionally to implement new content, resolve problems, and share customer feedback.
• Supporting and mentoring junior CSMs on shared accounts where needed.

Qualifications

• Minimum 2 years of experience working in a customer-facing role (B2B), for example as Customer Success Manager or similar.
• Professional language skills in English, written and spoken.
• Experience working at a SaaS-company and/or Tech/HR benefits industry.

A plus

• Experience managing global Customers.
• Experience managing enterprise Customers.
• A university degree in technology or another relevant field.
• German, Dutch or French optional

Practical information

• Start: As soon as we find our match
• Extent: Full-time, 100%
• Location: Amsterdam, Munich or UK
• Work model: Hybrid or remote in the UK

Even if you don’t meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible:

• Initial informal call with the Talent team
• Online tests in numeracy and logical reasoning
• Interview with the hiring manager and a member of the team
• Final interview with the Director

At Benifex, we are committed to equal opportunities and celebrating diversity. We value every individual, regardless of race, religion, gender, sexual orientation, age, disability, or other characteristics, fostering a workplace where everyone feels respected and valued. By embracing diverse perspectives, we drive innovation and exceed expectations together. We’re proud to be an inclusive employer, celebrating the unique contributions of everyone.

If you need reasonable adjustments for interviews, please respond to the email you’ll receive after applying.