Customer Services Representative with Spanish

Doosan; Halle (Saale); Hybrid; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A global machinery company is seeking a Customer Service Representative in Halle, Germany. The role involves managing customer queries and providing administrative sales support. The ideal candidate will have relevant customer service experience and be fluent in Spanish and English. This hybrid position initially offers a fixed-term contract with the potential for permanence.

Qualifikationen

• Relevant experience in a customer service role is essential.
• Fluent Spanish and English is mandatory.
• Experience in dealing with multi location teams is an advantage.

Aufgaben

• Manage customer queries across multiple channels.
• Implement best practice Customer Service aligned with standards.
• Contribute to maintenance of key performance indicators.
• Manage end-to-end order fulfilment process using ERP system.
• Improve customer service performance continuously.
• Maintain relationships with Field Sales teams.
• Participate in Sales & Dealer Meetings.

Kenntnisse

Customer service experience

Fluent Spanish

Fluent English

MS Office proficiency

Experience with ERP systems

Salesforce experience

Jobbeschreibung

Description

As a Customer Service Representative at Bobcat, you will be a part of an international Customer Service team, liaising with our customers (Bobcat distributors) in assigned countries across EMEA region. In this role, you will provide administrative sales and customer care support to a Distributor Network of 15-20, mixed size Dealerships, as the single point of contact for the Dealers commercial queries, requests, issues, claims etc.

This is a hybrid role based out of our Halle offices, initially on a fixed term contract basis (up to 2 years), with possible conversion to a permanent contract.

We are looking for someone who will:

• Manage customer queries coming in through multiple channels (email, phone, salesforce), paying particular attention to urgency & responsibillity to all queries.
• Implement best practice Customer Service in alignment with business requirements and corporate standards.
• Contribute to the maintenance of key performance indicators and metrics and escalate issues which impact and impede Customer Service performance.
• Manage end-to-end order fulfilment process using ERP system, in line with customer requirements and business policies, ensuring proper management of the order book.
• Strive for continuous improvement of customer service performance, promoting customer awareness among the teams.
• Establish and maintain excellent working relationships with the Field Sales teams to facilitate improved communication and customer service.
• Actively participate in Sales & Dealer Meetings to promote increased understanding of Doosan’s Customer & Marketplace.
• Lease with relevant internal teams and stakeholders, support team members when required.

What sets you apart

• Relevant experience in a customer service role is essential.
• Fluent Spanish and English is mandatory.
• Experience in dealing with multi location teams is an advantage.
• Proficiency with MS office tools, experience with ERP systems and Salesforce is an advantage.