Customer Service Specialist for the French market (m / f / d)

Parts Europe GmbH; Wasserliesch; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A leading company in the Powersports industry is seeking a customer-oriented professional to support French-speaking B2B clients. This role involves processing orders, addressing customer concerns, and collaborating with the sales team. Enjoy a flexible work environment and a supportive team culture.

Leistungen

Flexible working hours

Company bike leasing

Job ticket for public transport

Health management programs

Regular employee events

Qualifikationen

• Professional experience in customer service or internal sales.
• Native command of French and good English required.

Aufgaben

• First point of contact for French-speaking B2B customers.
• Process orders in ERP system and address customer concerns.
• Support sales team in acquiring new customers.

Kenntnisse

Customer Service

Communication

Service Orientation

French

English

Tools

MS Office

ERP System

Jobbeschreibung

Responsibilities:

1. Via phone and email, you are the first point of contact for our French-speaking B2B customers across Europe.
2. You will take orders via various channels and process them in our ERP system.
3. Any concerns that may arise with our customers during the ordering and delivery process will be addressed by you.
4. You will focus on our already registered dealers, but you will also support our sales team in acquiring new prospective customers.

Qualifications:

• You have gained professional experience in customer service, customer support, internal sales, or similar fields.
• Ideally, you share our passion for motorcycles, ATV/UTV, bicycles, and related products and accessories.
• You are open-minded, communicative, and have a strong service and customer orientation.
• For daily contact with our customers, native command of French and good English are required. Additional languages are an advantage.
• Routine handling of MS Office programs and experience with an ERP system complete your profile.

What we offer:

• A secure job in a constantly growing company.
• A multinational team with over 330 colleagues from 50 countries and a friendly working atmosphere within the Powersports industry.
• Flexible working hours in full and part-time, modern working equipment, and the possibility to work remotely.
• Onboarding and support for new employees.
• Regular employee events, excursions, guided motorcycle tours, and special sales events.
• Company bike leasing and a job ticket for regional public transportation.
• Company health management with organized health days, check-ups, group sports activities, and contributions to fitness center memberships.

Interested?

We look forward to receiving your application!

Click on "JOIN OUR TEAM!" to be redirected to our applicant portal and upload your documents.

We value diversity and welcome applications regardless of gender, nationality, ethnicity, religion/belief, disability, age, sexual orientation, or gender identity.