Customer Service Specialist (Dutch & English) - Cologne | Hybrid

Brinkdoor Ltd., London, Zweigniederlassung Erlenbach, Schweiz; Köln; Hybrid; Vertraulich; Vollzeit

Zusammenfassung

An international organization is seeking a Customer Service Specialist fluent in C2 level Dutch and B2/C1 level English. This hybrid role in Cologne involves handling customer enquiries, managing escalations, and fostering strong relationships through excellent service. The position requires a minimum of 3 years in customer service or similar roles. The company offers a supportive culture, modern offices, and various benefits including annual wellbeing days and training opportunities.

Leistungen

Hybrid working model

28 days holiday plus your birthday off

Annual Wellbeing Day

Paid Charity Day

Development opportunities

Qualifikationen

• Minimum 3 years’ experience in customer service or similar roles.
• Experience in automotive, logistics, or digital marketplaces is an advantage.
• Comfortable working with multiple systems.

Aufgaben

• Act as first contact for customers via multiple channels.
• Handle enquiries related to orders and logistics.
• Investigate and resolve customer issues quickly.
• Manage escalations and coordinate with stakeholders.
• Build strong customer relationships through service excellence.

Kenntnisse

C2 level Dutch

B2/C1 level English

Strong problem-solving skills

Calm under pressure

Confident communicator

Tools

CRM

Ticketing tools

Microsoft Office

Jobbeschreibung

Job Title: Customer Service Specialist (Dutch & English)
Location: Cologne (Hybrid)
Contract: Permanent, Full-Time

We are recruiting on behalf of an international organisation that is expanding its digital operations in Germany. This is an exciting opportunity to join a growing, forward-thinking business where customer experience, innovation, and teamwork are at the heart of everything they do.

If you are passionate about customer support, enjoy solving problems, and want to be part of a collaborative and fast-moving environment, this could be the next step in your career.

Tasks

As a Customer Service Specialist, you will be the main point of contact for customers using the company’s online marketplace. You will manage a wide range of enquiries, build trusted relationships, and ensure that every interaction is handled with professionalism, efficiency, and care.

You will work closely with internal teams across operations, logistics, finance, sales, and support to resolve issues, manage escalations, and deliver a seamless end-to-end customer experience.

What You Will Be Doing

• Acting as the first contact for customers via phone, email, and digital channels
• Handling enquiries related to orders, processes, logistics, finance, and claims
• Investigating and resolving customer issues quickly and effectively
• Managing escalations and coordinating with internal stakeholders
• Building strong, long-term customer relationships through clear communication and service excellence

Requirements

• C2 level Dutch and B2/C1 level English (written and spoken)
• Minimum 3 years’ experience in customer service, customer support, call centre, or similar roles
• Confident communicator with strong problem-solving skills and a calm approach under pressure
• Comfortable working with multiple systems (e.g. CRM, ticketing tools, Microsoft Office)
• Experience in automotive, logistics, or digital marketplaces is an advantage but not essential – full training will be provided

Benefits

• Hybrid working model
• 28 days holiday plus your birthday off
• Annual Wellbeing Day and a paid Charity Day
• Modern offices in Köln Mülheim with excellent transport links
• Structured onboarding, training, and long-term development opportunities
• Supportive, inclusive culture within an international environment

If you are looking to join a business that values people, invests in development, and is shaping the future of its industry, we would be pleased to hear from you.

Please apply with your CV in English.