Customer Service Representative - Munich

Certified Collectibles Group; München; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading collectibles service provider in Munich is seeking a highly organized Customer Service Representative. You will manage customer inquiries via e-mail and phone, assist with billing, and handle on-site customer appointments. The ideal candidate must have strong communication skills, at least 2 years of customer service experience, and be fluent in both German and English. Join our diverse international team and enjoy a secure position with performance-based compensation and professional development opportunities.

Leistungen

Transportation allowance

Performance-based compensation

Opportunities for professional development

Qualifikationen

• At least 2 years of experience in customer service.
• Confident use of MS Office and willingness to learn new programs.
• Reliable and structured working style in a fast-paced environment.

Aufgaben

• Responding to customer inquiries via e-mail and phone.
• Maintaining contact with national and international customers.
• Assisting with billing and payment processes.

Kenntnisse

Customer service

Fluent in German

Fluent in English

MS Office

Problem-solving

Ausbildung

Training in customer service

Jobbeschreibung

Customer Service Representative

Munich, Germany, On-site, Full-Time, Monday-Friday

We are seeking a highly organized and proactive Customer Service Representative to join our team at Certified Collectibles Group in our Munich, Germany office. The ideal candidate will have excellent communication skills, a knack for problem-solving, and the ability to manage multiple tasks efficiently while providing exceptional service to our customers.

WHO WE ARE

Certified Collectibles Group is the world’s leading provider of expert, impartial and tech-enabled services that add value and liquidity to collectibles. Its iconic companies include Numismatic Guaranty Company (NGC), Paper Money Guaranty (PMG), Certified Guaranty Company (CGC) and Authenticated Stamp Guaranty (ASG). Since 1987, the Certified Collectibles Group companies have certified over 100 million coins, banknotes, comic books, TCGs, sports cards, video games, home video collectibles, stamps and more. Today, CCG serves the world of collectibles online and at its offices in the United States, United Kingdom, Germany, China, and the Middle East.

WHAT YOU WILL DO AS A CUSTOMER SERVICE REPRESENTATIVE

You can expect diverse responsibilities in an international work environment:

• Responding to customer inquiries via e-mail and phone
• Handling and performing customer appointments on-site
• Careful and accurate intake and inspection of submitted collectibles
• Maintaining contact with national and international customers, dealers, and submission centers
• Assisting with billing and payment processes in collaboration with our accounting department
• Collaborating with other internal departments
• Handling customer complaints
• General office, sales, and administrative tasks
• Attending trade shows

WHAT MAKES YOU THE IDEAL CANDIDATE

• Successfully completed training and/or at least 2 years of experience in customer service
• Fluent in written and spoken German and English (additional languages a plus)
• Confident use of MS Office and willingness to learn new programs
• Strong written and verbal communication skills
• Excellent customer and service orientation
• Reliable and structured working style; responsible, resilient, and able to maintain high performance in a fast-paced environment
• Friendly personality and team player
• Willingness to travel for trade shows

WHAT WE OFFER

• A varied and diverse range of tasks in an international team
• Secure position in Munich’s Westend
• Transportation allowance
• Performance-based compensation
• Opportunities for professional development