Customer Service Representative (Munich)

Mouser Electronics; München; Hybrid; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A global electronics company in Munich is seeking a motivated Customer Service Assistant to join their team. The role involves processing orders, coordinating customer enquiries via live chat and email, and working closely with various departments. Ideal candidates will have completed vocational training, possess one year of relevant customer service experience, and have excellent communication skills in German and English. This position offers competitive salary and benefits in a friendly, international working environment.

Leistungen

Competitive salary with good social benefits

Access to numerous discounts

Free German course

Subsidised 'EGYM Wellpass' membership

Free fruit, drinks and snacks

Qualifikationen

• Successful completion of vocational training or a comparable qualification.
• One year of relevant experience in customer service is ideal.
• Excellent communication skills in German and English, both written and spoken.

Aufgaben

• Responsible for processing orders and coordinating with departments.
• Accepting, processing, and coordinating customer enquiries via live chat and email.
• Recording new customers and maintaining master data in the ERP system.

Kenntnisse

Service-oriented mentality

Excellent communication skills in German

Results-oriented work ethic

Confident in MS-Office

Ausbildung

Vocational training or comparable qualification

Jobbeschreibung

Customer Service Assistant (m/f/d)

We continue to grow. Grow with us!

For the expansion of our team in Munich we are looking for a motivated

What to expect:

• Responsible for processing orders
  • Accepting, tracking and controlling orders
  • Entering orders into the internal ERP system
  • Processing orders in compliance with customs regulations in foreign trade
• Accepting, processing and coordinating customer enquiries via live chat and email
• Checking and following up on delivery deadlines
• Working closely with the internal interfaces of the Credit department and the parent company in the USA
• Coordinate customer enquiries with the corresponding inventory in the individual departments
• Creating, checking and, if necessary, procuring order-relevant documents
• Recording new customers and continuous maintenance of master data in the ERP system
• Supporting our customers throughout the ordering process and advising them on our product range
• Collaborating with other departments to best meet the customers’ needs

What we are looking for:

• Successful completion of vocational training or a comparable qualification
• One year of relevant experience in customer service is ideal, but we also welcome interested career changers.
• An interest in and enthusiasm for data entry and customer contact via email and live chat are advantageous.
• Service-oriented mentality and high standards of quality
• Results-oriented work ethic, reliable and analytical approach to work, as well as negotiation skills
• Excellent communication skills in German and English, both written and spoken; other languages are advantageous
• Confident in MS-Office; experience with other programs is an advantage
• Enjoy working efficiently with a motivated, international team

What we offer:

• Competitive salary with good social benefits (vacation allowance, contribution to saving benefits, company pension program).
• Access to numerous discounts via our Corporate Benefits Portal.
• An international, innovative, and friendly working environment.
• New hire lunches and other regular staff events.
• Open communication and cooperation.
• Freedom to work independently.
• Subsidised "EGYM Wellpass" membership.
• 60% Discount on the DB Deutschland-Ticket.
• Free fruit, drinks and snacks.
• Free German course.

This position is located at our office in Munich:
Mouser Electronics Inc.
Hybrid.M Gebäude
Georg-Brauchle-Ring 53
80992 München

If you are a highly motivated individual with the desire to be part of Mouser Electronics and meet the challenges of our rapidly growing business needs, then apply online with your salary expectations and earliest possible starting date. For questions, please contact us at [e-mail].