Customer Service Representative

Blatchford; Raunheim; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading prosthetics manufacturer in Raunheim is seeking a French Speaking, Customer Service Representative to manage customer accounts and ensure excellent service. The ideal candidate will be fluent in French and possess strong communication and customer service skills. This role offers a competitive salary and benefits in an award-winning organization.

Leistungen

Competitive salary

Excellent benefits

Part of an award-winning organization

Aufgaben

• Call handling and direct contact with the customer.
• Entering orders and managing order fulfilment.
• Communicating with customers on status of their orders and back orders.
• Chasing missing lines on orders for an update.
• Raising credits for customers.
• Ensuring all products to be returned have necessary paperwork and managed timely.
• Raising credit notes.
• Supporting aftercare tasks with demos and booking of product returns.

Kenntnisse

Fluent in French, both spoken and written

Computer literate and numerate

Good communication and interpersonal skills

Knowledge of ERP systems

Excellent customer service skills

High level of attention to detail

Jobbeschreibung

Blatchford is a multi-award-winning, global, manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices.

Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users. Through innovation, science, technology, and maintaining a clear focus on people, we make mobility possible.

We have an exciting opportunity for a French speaking, Customer Service Representative, to join our team at our European Head Office in Raunheim, Germany.

The role:

As French Speaking, Customer Service Representative, you will manage customer accounts to deliver an excellent service level to our French customers. You will be pro‑active in ensuring we “put the customer first” and always maintain a professional approach.

Key duties:

• Call handling and direct contact with the customer
• Entering orders and managing order fulfilment
• Communicating with customers on status of their orders and back orders
• Chasing missing lines on orders for an update
• Raising credits for customers
• Ensuring all products to be returned to the customer (or shipped to a 3rd party) have all necessary paperwork and managed by logistics team in a timely manner
• Raising credit notes
• Supporting the aftercare tasks with demos and loan products, and booking of customer product returns, repairs and servicing.

What are we looking for?

To be considered for this French Speaking, Customer Service Representative role, you will have the following:

Essential skills

• Fluent in French, both spoken and written
• Computer literate and numerate
• Good communication and interpersonal skills
• Knowledge of ERP systems
• Excellent customer service skills
• High level of attention to detail

What can we off you?

As French Speaking, Customer Service Representative, you will receive the following:

Benefits

• Competitive salary
• Excellent benefits
• Opportunity to be part of an award-winning organisation with a culture that centres around our core values; courage, learning, integrity, collaboration, and innovation