Customer Service Representative

Roquette Frères S.A.; Frankfurt (Oder); Hybrid; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A global leader in plant-based ingredients is seeking a dedicated Order Management Specialist in Frankfurt. This role involves managing the complete order process, ensuring customer satisfaction, and collaborating with various departments. Ideal candidates will have experience in customer service/logistics and proficiency in SAP. Join a supportive team in a modern office environment with opportunities for growth.

Leistungen

Dynamic work environment

Supportive team culture

Tailored development opportunities

Qualifikationen

• Completed commercial training or bachelor's degree.
• Professional experience in Customer Service, Logistics, or Supply Chain.
• Hands-on experience using SAP systems.

Aufgaben

• Manage the entire Order Receipt & Handling process.
• Ensure smooth operations and customer satisfaction.
• Collaborate with multiple departments for effective order processing.

Kenntnisse

Customer Service experience

Logistics knowledge

SAP proficiency

Fluent in German

Fluent in English

Ausbildung

Commercial training

Bachelor's degree in Business Administration or Logistics

Tools

SAP

MS Office

Jobbeschreibung

Overview

Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical ingredients.

Want to help us make a difference?

Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.

Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.

Location

Location: Frankfurt am Main (Hybrid / at least 2 days per week on-site)

Start : Immediately | Full-time

The Role

In this role, you are the central interface between Sales, Marketing, Production, and Logistics. You are responsible for the entire “Order Receipt & Handling” process – from order entry and coordination of the supply chain to delivery to the customer, including complaint management. You serve as the “One Face to the Customer,” ensuring smooth operations and the highest level of customer satisfaction. Located in the heart of Frankfurt am Main metropolis, you’ll work in one of the city’s most modern office towers, with a view of the skyline, excellent transport connections, and an environment that fosters communication, efficiency, and well-being. You can always count on the support of an experienced team.

What You’ll do

• You take full ownership of order management : from receiving and entering complex customer orders to processing and tracking open deliveries, including proactive feedback to customers.
• You handle complaints and returns in a solution-oriented and efficient manner.
• You work closely with Supply Chain, Planning, Production, Sales, and Logistics to ensure smooth order processing.
• You actively contribute to achieving Customer Service goals and play a key role in continuously optimizing our processes.
• You regularly analyze customer-related delivery performance and communicate directly with customer contacts.
• You identify areas for improvement and implement them in collaboration with internal and external partners.
• You take charge of troubleshooting complex cases and find pragmatic solutions, always with the goal of achieving the highest level of customer satisfaction.

What we’ll particularly appreciate about you

• Completed commercial training (e.g., freight forwarding clerk, wholesale and foreign trade clerk, or industrial clerk); a bachelor's degree in business administration or Logistics is a plus
• Professional experience in Customer Service, Logistics, or Supply Chain — ideally in an international environment
• Hands-on experience using SAP systems and good knowledge of MS Office
• Fluent in German and English; additional languages are a plus
• Enjoy working as part of a team

What we offer

• A dynamic and inspiring workday filled with diverse tasks that keep things interesting and meaningful
• A supportive, energetic team that values collaboration, celebrates success, and has your back
• Tailored learning and development opportunities to help you grow, professionally and personally, with exciting career paths across the global Roquette Group

How to apply

If you identify yourself in this position, please apply by uploading your resume and let's start the journey together!

Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences.

Roquette strives to create a dynamic workforce while remaining firmly committed to equal opportunity by complying with EEO laws. As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach.