Customer Service Manager

Solarus; Deutschland; Remote; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading telecommunications company is seeking a Customer Service Manager in Germany to oversee the customer service team, manage escalated issues, and improve service processes. The ideal candidate will have excellent communication and leadership skills, along with experience in customer service management. Join the team to deliver exceptional service and enhance customer satisfaction.

Qualifikationen

• Proven experience in a customer service management role.
• Ability to handle difficult customers and resolve conflicts.
• Strong leadership and team management abilities.

Aufgaben

• Manage and oversee the customer service team.
• Handle escalated customer complaints and provide timely resolutions.
• Develop and implement customer service policies.

Kenntnisse

Excellent communication skills

Leadership abilities

Conflict resolution

Analytical mindset

Detail-oriented

Tools

CRM software

Customer service tools

Jobbeschreibung

Description

We are looking for a dedicated Customer Service Manager to join Solarus, a leading telecommunications company. As a Customer Service Manager, you will play a crucial role in ensuring customer satisfaction and loyalty. Your responsibilities will include managing a team of customer service representatives, resolving escalated customer issues, and implementing strategies to improve the overall customer experience. This position is vital to our company's success as we strive to provide top-notch service to our valued customers in Wisconsin Rapids.

As a Customer Service Manager at Solarus, you will be involved in various projects aimed at enhancing customer service processes, optimizing customer interactions, and driving customer retention. You will have the opportunity to lead a team of dedicated professionals and make a significant impact on our customer service operations. Join us in delivering exceptional service and building lasting relationships with our customers.

Responsibilities:

• Manage and oversee the customer service team to ensure excellent service delivery
• Handle escalated customer complaints and provide timely resolutions
• Develop and implement customer service policies and procedures
• Monitor customer service metrics and prepare reports for management
• Train and onboard new customer service representatives
• Collaborate with other departments to improve overall customer experience
• Identify areas for process improvement and implement solutions
• Stay up-to-date with industry trends and best practices in customer service

Requirements:

• Excellent communication and interpersonal skills
• Proven experience in a customer service management role
• Strong leadership and team management abilities
• Ability to handle difficult customers and resolve conflicts
• Proficiency in CRM software and customer service tools
• Analytical mindset with the ability to interpret data and make informed decisions
• Detail-oriented with excellent organizational skills
• Ability to work effectively in a fast-paced environment