Customer Service Center Administrator

CERATIZIT SA; Konz; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

An international company is seeking a Customer Service Center Administrator to ensure smooth operations for clients. The role involves managing orders, confirming pricing, and following up with clients. Ideal candidates are fluent in English and German, with a Bachelor's degree and experience in ERP systems like SAP.

Leistungen

Attractive work conditions

Flexible working time

Free parking

Qualifikationen

• First experience in customer service in a similar role is a plus.
• You are autonomous, well-organized, and a team player.
• Conversational level in French is a plus.

Aufgaben

• Enter orders into the ERP system according to customer specifications.
• Confirm pricing and delivery dates with product management and sales teams.
• Follow up on contract calls and keep clients informed about their order status.

Kenntnisse

Fluency in English

Fluency in German

Conversational French

Customer-centric mindset

Organizational skills

Ausbildung

Bachelor's degree in Sales Administration, Economics, or Business

Tools

SAP

ERP system

Jobbeschreibung

100,000 products and tools made of the strong metals tungsten and molybdenum : This has been our mission and passion for over 100 years, shared by 11,000 employees all over the world.

We at the Plansee Group still have big plans – and we will get even better with you! Become part of our team!

The Customer Service Center Administrator plays a key role in ensuring smooth and efficient service operation towards our clients.

Your tasks :

Enter orders into the ERP system according to customer specifications (such as certificates, inspection plans, packaging and labelling, etc.), as well as Incoterms and payment conditions, while ensuring customer records are kept up to date

Confirm pricing and delivery dates with the teams responsible for product management, sales, and supply chain

Regularly follow up on contract calls and validity dates, and keep the clients informed about the status of their orders (lead times, delivery dates…)

Ensure that documents and shipments are sent in accordance with customer requirements

Follow up on unpaid invoices in collaboration with the CSC Manager and the sales department

Your profile :

You hold a Bachelor's degree in Sales Administration, Economics, or Business (e.g., a 2-year degree such as BTS)

F irst experience in customer service in a similar role is a plus

Experience with SAP or any other ERP system would be considered as a strong asset

You are fluent in English and German, conversational level French is a plus

You are autonomous, well-organized, and a team player with a customer-centric mindset

Strong advantages :

Attractive work conditions (insurance, company restaurant, flexible working time, free parking…)

Responsible work, a dynamic team and an excellent working atmosphere

A thrilling job in an internationally active company

Intensive initial training and ongoing development fostering internal mobility

Patricia Liszkai | Recruiter | [phone] | LUX.CERATIZIT Luxembourg S.a.r.l