Customer Service Assistant (Munich)

Mouser Electronics; München; Hybrid; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leading electronics company in Munich is seeking a motivated Customer Service Assistant to join their team. This role involves processing orders, coordinating customer inquiries via live chat and email, and collaborating with various departments to enhance customer satisfaction. The ideal candidate will have vocational training, relevant customer service experience, and excellent German and English communication skills. This position offers a competitive salary and numerous benefits including a subsidized gym membership and regular staff events.

Leistungen

Competitive salary with social benefits

Access to Corporate Benefits Portal

Subsidised EGYM Wellpass membership

Free German course

Free fruit, drinks, and snacks

Qualifikationen

• Successful completion of vocational training or a comparable qualification.
• One year of relevant experience in customer service is ideal.
• Excellent communication skills in German and English.

Aufgaben

• Processing orders and entering them into the ERP system.
• Accepting and coordinating customer enquiries via live chat and email.
• Collaborating with various departments to meet customer needs.

Kenntnisse

Customer service experience

Communication skills in German and English

MS-Office proficiency

Ausbildung

Vocational training or comparable qualification

Jobbeschreibung

Overview

We continue to grow. Grow with us! For the expansion of our team in our Munich office, we are looking for a motivated Customer Service Assistant (m/f/d) for the next possible start date.

What to expect

• Responsible for processing orders
  • Accepting, tracking and controlling orders
  • Entering orders into the internal ERP system
  • Processing orders in compliance with customs regulations in foreign trade
• Accepting, processing and coordinating customer enquiries via live chat and email
• Checking and following up on delivery deadlines
• Working closely with the internal interfaces of the Credit department and the parent company in the USA
• Coordinate customer enquiries with the corresponding inventory in the individual departments
• Creating, checking and, if necessary, procuring order-relevant documents
• Recording new customers and continuous maintenance of master data in the ERP system
• Supporting our customers throughout the ordering process and advising them on our product range
• Collaborating with other departments to best meet the customers’ needs

What we are looking for

• Successful completion of vocational training or a comparable qualification
• One year of relevant experience in customer service is ideal, but we also welcome interested career changers.
• An interest in and enthusiasm for data entry and customer contact via email and live chat are advantageous.
• Service-oriented mentality and high standards of quality
• Results-oriented work ethic, reliable and analytical approach to work, as well as negotiation skills
• Excellent communication skills in German and English, both written and spoken; other languages are advantageous
• Confident in MS-Office; experience with other programs is an advantage
• Enjoy working efficiently with a motivated, international team

What we offer

• Competitive salary with good social benefits (vacation allowance, contribution to saving benefits, company pension program).
• Access to numerous discounts via our Corporate Benefits Portal.
• An international, innovative, and friendly working environment.
• New hire lunches and other regular staff events.
• Open communication and cooperation.
• Freedom to work independently.
• Subsidised "EGYM Wellpass" membership.
• 60% Discount on the DB Deutschland-Ticket.
• Free fruit, drinks and snacks.
• Free German course.

This position is located at our office in Munich:

Mouser Electronics Inc.

Hybrid.M Gebäude

Georg-Brauchle-Ring 53

80992 München

If you are a highly motivated individual with the desire to be part of Mouser Electronics and meet the challenges of our rapidly growing business needs, then apply online with your salary expectations and earliest possible starting date. For questions, please contact us at [e-mail].