Customer Service Agent – Dutch speaking (f/m/d)

CamperDays GmbH; Köln; Hybrid; EUR 30.000 - 40.000; Teilzeit

Zusammenfassung

A motorhome service provider in Cologne is looking for a Customer Service Agent to assist Dutch and German-speaking customers. The role involves providing consultations, managing customer requests, and optimizing the website for the Dutch market. The ideal candidate speaks fluent Dutch and German, has a passion for customer service, and is team-oriented with strong communication skills. Flexible working hours and attractive benefits are offered.

Leistungen

Urban Sports Club

Deutschlandticket

JobRad

Subsidized company pension plan

Corporate discounts through ProSiebenSat.1

Qualifikationen

• Speak Dutch on a native level, fluent English, and advanced German.
• Prior experience in tourism or customer support is preferred.
• Friendly demeanor and positive attitude towards customers.

Aufgaben

• Provide consultations in Dutch and German for motorhome travel.
• Offer customer service via phone and email.
• Communicate with tour operators to ensure customer satisfaction.
• Support in optimizing the website for the Dutch market.

Kenntnisse

Fluent Dutch

Fluent English (C1)

Advanced German (B2)

Customer service experience

Strong communication skills

Attention to detail

Jobbeschreibung

As Customer Service Agent, you are the first point of contact for our German- and Dutch-speaking customers when it comes to planning unforgettable motorhome trips. You find the right answer to every question and take care of individual requests. By ensuring a successful booking experience, you continuously develop our customer service and support CamperDays to live up to our claim of being the motorhome portal with the most competent and personal customer support.

YOUR TASKS

• You provide consultations in Dutch and German on all questions relating to motorhome travel and create personalized offers for camper bookings.

• You offer the best customer service by phone and email and take care of customer requests for changes, rebookings, special requests, and complaints

• To ensure a smooth customer experience on our comparison platform, you regularly communicate with the tour operators.

• With your market knowledge, you support in optimizing our website for the Dutch market.

WHAT WE OFFER

• This position is also available for part-time work – we support individual types of working models

• The position is based in our modern office at Rheinauhafen in Cologne, with the option of working from home for some days

• Flexible working times to support your work-life-balance

• Attractive benefits such as Urban Sports Club, Deutschlandticket, JobRad, subsidized company pension plan and corporate discounts through ProSiebenSat.1

• Relaxed atmosphere within the company with a start-up mentality, informal culture, strong team spirit and fun at team events

• A broad and exciting range of tasks with many opportunities to learn new things, as well as a personal training budget

• Work abroad in EU countries up to 30 days per year

YOUR PROFILE

• You speak Dutch on a native level, as well as fluent English (C1) and advanced German (min. B2)

• You have a passion for delivering exceptional customer service and bring prior experience in tourism, customer support, call centers or similar fields. Career changers are also welcome.

• With your friendly and positive demeanor, combined with strong communication skills, you consistently put a smile on customers’ faces and create a pleasant and welcoming customer journey.

• You are able to work in a structured and autonomous way and have an eye for details.

Would you like to support us in the Customer Service Team? We are looking forward to your application!

We value diversity and equal opportunities. Therefore, we welcome applications from individuals regardless of gender, age, origin, religion, sexual orientation, disability, or other protected characteristics.

Studies show women and ethnic minorities often hesitate to apply unless they meet 100% of the qualifications. You do not need to be perfect on paper to be incredible in the role – we strongly encourage you to apply anyway!