Customer Engineer

E2B; Deutschland; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A technology company in Germany is seeking an experienced Customer Engineer to assist customers in integrating E2B into their products. The ideal candidate will have over 3 years of customer-facing experience in a technical capacity, excellent communication skills, and familiarity with Python, JavaScript, TypeScript, and AI tools. You will be responsible for guiding customers through the adoption process and relaying their feedback to the engineering team.

Qualifikationen

• 3+ years of experience in customer-facing technical roles.
• Excellent communication skills and detail-oriented.
• Experience with AI SDK, LangChain, crewAI, and popular web frameworks.

Aufgaben

• Help customers integrate E2B into their products.
• Guide customers from initial adoption through production readiness.
• Troubleshoot issues and optimize deployments.
• Update technical documentation for future customers.
• Relay customer feedback to the engineering team.

Kenntnisse

Customer-facing experience

Excellent communication skills

Detail-oriented

Experience with Python

Experience with JavaScript

Experience with TypeScript

Experience with AI tools

Experience with web frameworks

Tools

Support ticketing systems

Jobbeschreibung

As a customer engineer, you’ll be helping our customers effectively integrate E2B into their products. You will guide them from initial adoption through production readiness by troubleshooting issues, optimizing sandbox deployments, and sharing best practices across integration stages. You’ll also serve as the bridge between customers and our engineering team - translating their feedback into actionable improvements.

What we expect from you

• 3+ years of experience in customer-facing roles with a technical background

• Excellent communication skills and being highly detail-oriented

• Experience with Python, JavaScript, TypeScript, LLMs, AI tools (AI SDK, LangChain, crewAI, and popular web frameworks (e.g. Next.js)

• Experience with support ticketing systems

• Updating technical documentation to help future customers

• Relaying customer feedback to the rest of the team