Customer Care & Service Specialist

Approach People Recruitment; Gerbershausen; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Remote work across Europe

Company vehicle for visits

On-site visits near Kassel, Germany

Job summary

Approach People Recruitment is seeking a Technical Customer Specialist to provide remote technical support across Europe and conduct on-site visits near Kassel, Germany, as needed. This permanent, full-time role offers 40 hours per week with European remote work and monthly on-site requirements.

Ideal candidates bring hands-on maintenance experience, strong problem-solving skills, and willingness to travel, with German professional proficiency and basic English. Training will be provided.

Qualifications

• Practical technical experience in troubleshooting, maintenance or repairs.
• German: Good professional proficiency.
• English: Basic working knowledge.
• Willingness to travel to customer sites.
• Ability to work independently and solve problems.

Responsibilities

• Provide technical customer support via phone, email, and tickets.
• Diagnose problems and guide customers to solutions.
• Carry out hands-on maintenance and repairs on-site when required.
• Coordinate with internal teams and external partners.
• Document issues and improvements in internal systems.

Skills

Technical troubleshooting

Customer support

Maintenance & repair

Field visits

German communication

English communication

Tools

Ticketing systems

Diagnostic tools

Job description

Customer Care Technique (m/f/d) – Remote Across Europe

Europe-wide remote work possible | At least 1 week/month on-site near Kassel, Germany | Full-time

Do you enjoy solving technical problems, working hands-on with equipment and helping customers?

We are recruiting a Technical Customer Specialist (m/f/d) for a growing international company.

This role combines technical customer support, troubleshooting and practical repairs. You will help customers resolve technical issues remotely and, when necessary, inspect, maintain or repair equipment yourself.

You do not need experience with the company’s specific products. What matters most is your technical background, practical skills and willingness to learn.

Your Responsibilities

Technical Customer Support

• Support customers and dealers with technical questions by phone, email and ticketing systems

• Diagnose technical problems and guide customers towards effective solutions

• Manage technical customer cases from the initial request through to resolution

• Coordinate with internal teams and external partners when necessary

Hands-on Maintenance & Repairs

• Inspect, test and troubleshoot technical equipment

• Carry out maintenance and repairs, including replacing spare parts

• Identify mechanical or basic electrical faults and implement practical solutions

• Visit customers and dealers when on-site technical assistance is required

Customer Relationships & Coordination

• Maintain positive relationships with customers and dealers

• Keep customers informed about the progress of their technical cases

• Document technical issues and repairs in internal systems

• Contribute to improving technical support processes and service quality

Your Profile

We are looking for someone with practical technical experience who also enjoys customer interaction.

You may have a background in:

• Mechanical maintenance or repairs

• Automotive or industrial equipment

• Field service or workshop maintenance

• HVAC or technical installations

• Mechanical assembly or technical support

• Other hands-on technical roles

What matters most:

• Practical experience in troubleshooting, maintenance or repairs

• Confidence working with machines, tools and technical equipment

• A customer-focused and solution-oriented mindset

• The ability to work independently and manage technical issues

• Willingness to learn new products and develop your technical knowledge

• Flexibility to travel for customer visits

A technical qualification is an advantage, but not mandatory. Product-specific training will be provided.

Language Requirements

• German: Good professional proficiency required

• English: Basic working knowledge is sufficient

Working Conditions & Benefits

• Permanent, full-time position – 40 hours per week

• Remote work possible from anywhere in Europe

• At least one week per month on-site near Kassel, Germany

• Customer visits, mainly across Germany (approximately two per week)

• Company vehicle for customer visits and reimbursement of business travel expenses

• Product training and technical onboarding

• International working environment with varied responsibilities and autonomy