Technical Support Specialist (m/f/d)

Orbitalum; Singen (Hohentwiel); Remote; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Hands-on culture

Flat hierarchies

Flexible hours

Bonuses: vacation & Christmas

Bike leasing

Corporate benefits

Job summary

Orbitalum in Germany seeks a skilled technical support engineer to be the central contact for distributors and end customers worldwide, addressing technical inquiries, complex applications, and customized solutions. You will collaborate with Sales, Product Management, Development, and Service teams, contribute to documentation, test and validate issues, and occasionally perform on-site assignments.

Fluency in German and English, completed electrical engineering training, and hands-on experience

Qualifications

• Completed technical training in electrical engineering or a comparable qualification.
• Welding knowledge is advantageous.
• Experience in electrical and automation engineering and test equipment construction is advantageous.
• Experience using AI tools in technical support is advantageous.
• Strong teamwork and communication skills.
• Excellent German and English language skills, both written and spoken.

Responsibilities

• Serve as the central point of contact and technical support for distributors and end customers worldwide regarding technical inquiries, complex applications, and the development of customized solutions.
• Work closely with the sales team as well as the product management, development, and repair and service departments.
• Serve as the point of contact for complaint management.
• Support the creation, maintenance, and revision of technical documentation.
• Test and validate error patterns and oversee the commissioning of test equipment.
• Perform on-site customer assignments when representing colleagues.

Skills

Electrical engineering

Welding knowledge

Electrical & automation

Test equipment

AI in support

Teamwork

German & English

Education

Technical training in electrical engineering

Tools

Test equipment construction

Job description

You will assume acentral role as the point of contact for our distributors and end customers regarding technical inquiries. In close collaboration with various departments, you will develop tailored solutions for demanding requirements. In doing so, you will make an important contribution to the advancement of our service offering and the strengthening of our customer relationships.

Your Responsibilities

• You will serve as the central point of contact and technical support for our distributors and end customers worldwide regarding technical inquiries, complex applications, and the development of customized solutions
• You will work closely with the sales team as well as the product management, development, and repair and service departments
• You will serve as the point of contact for complaint management
• You will support the creation, maintenance, and revision of technical documentation
• You will test and validate error patterns and oversee the commissioning of test equipment
• You will perform on-site customer assignments when representing colleagues

Your Profile

• Completed technical training in electrical engineering or acomparable technical qualification
• Welding knowledge and technical service experience are advantageous
• Experience in electrical and automation engineering as well as test equipment construction are advantageous
• Experience in using and working with AI tools in technical support is advantageous
• Strong teamwork and communication skills
• Excellent German and English language skills, both written and spoken

Your Advantages

A familiar and open culture with ahands-on mentality at all levels, as well as exciting and creative tasks with the freedom for independent work.

A modern and innovative work environment with flat hierarchies

Fair compensation with vacation and Christmas bonuses as well as flexible working hours (flextime and partial remote work options)

Personal development opportunities within an internationally active company

Attractive additional benefits such as Hansefit, bike leasing, and exclusive employee benefits through Corporate Benefits