Technical Customer Care Specialist

Approach People Recruitment; Deutschland; On-site; EUR 42,000 - 64,000; Full time

Job summary

Approach People Recruitment is seeking a Customer Care & Service Specialist to own customer requests end-to-end. The role combines customer care, coordination and hands-on technical support across dealers and internal teams.

You will troubleshoot practical issues, assist with orders, deliveries and maintenance, and provide actionable product guidance in a fast-paced, international environment.

Qualifications

• Experience in customer service, product support or service coordination.
• Hands-on problem solving and technical curiosity.
• Ability to use hand tools and perform basic maintenance.

Responsibilities

• Take ownership of customer cases from first contact to resolution.
• Communicate with customers, dealers and internal teams by phone, email and ticketing systems.
• Coordinate orders, deliveries, invoices and changes, and keep customers informed.
• Support products operation, maintenance and troubleshooting; perform basic maintenance and testing.
• Visit dealers and customers for hands-on product support and training materials creation.

Skills

Customer service

Troubleshooting

Hands-on maintenance

ERP systems

Ticketing systems

Communication

Multilingual: German/English

Tools

ERP systems

Ticketing systems

Job description

Are you a customer-focused professional with a practical, hands-on mindset? Do you enjoy solving problems and working with technical products?

We are looking for a Customer Care & Service Specialist to join an international company and take ownership of customer requests from first contact through to resolution.

This is a varied role combining customer care, coordination and hands-on technical support. One day, you may help a customer with an order or delivery; the next, you could troubleshoot a machine, replace a spare part or support a dealer with a technical issue.

If you enjoy combining people, products and practical problem-solving, this could be a great opportunity for you.

Customer Care & Coordination

• Take ownership of customer cases from first contact to resolution
• Communicate with customers, dealers and internal teams by phone, email and ticketing systems
• Coordinate customer requests, orders, deliveries, invoices and order changes
• Keep customers informed throughout the process
• Coordinate actions between internal teams and external partners
• Support customers and dealers with product operation, maintenance and troubleshooting
• Perform basic maintenance, inspections and minor repairs on technical equipment
• Replace spare parts and test products when required
• Identify and troubleshoot practical mechanical issues
• Visit dealers and customers to provide hands-on product support

Dealer & Sales Support

• Support the sales team with customer and dealer-related topics
• Build strong relationships with dealers and service partners
• Support consistent service and maintenance across the region
• Contribute to the continuous improvement of customer and dealer support
• Work with ERP and ticketing systems
• Document customer cases and technical findings
• Contribute to improving Customer Care processes and documentation
• Create training and support materials for internal and external use

You don't need to be an engineer. What matters most is that you are practical, technically curious and comfortable working with your hands.

You could come from backgrounds such as:

• Automotive or truck maintenance
• Agricultural machinery
• HVAC or industrial equipment
• Workshop or service technician roles
• Mechanical assembly or maintenance
• After-sales service or spare parts
• Technical customer support

Experience with the company's specific products is not required. Full product training will be provided.

We are looking for someone who:

• Has experience in customer service, product support, service coordination or a similar customer-facing role
• Enjoys troubleshooting and solving practical problems
• Is comfortable using hand tools and performing basic maintenance
• Can manage several customer cases in a structured way
• Takes ownership and follows issues through to resolution
• Is comfortable working with ERP or customer service systems
• Enjoys working in an international environment
• German and English are required
• Spanish and Italian are particularly appreciated
• Other European languages are also an advantage

Full-time | 40 hours/week

Regular visits to customers and dealers may be required

Travel within Europe

Initial onboarding in Finland

What We Offer

• International and entrepreneurial working environment
• Opportunity to grow within a rapidly expanding European company
• A hands-on role with real responsibility and visible impact
• Low-hierarchy culture where ideas and initiative are encouraged

Interested?

If you enjoy combining customer interaction, technical problem-solving and hands-on work, we'd love to hear from you.