Technical Support Engineer

Y-Axis; Berlin; Hybrid; EUR 42,000 - 62,000; Full time

Job summary

Y-Axis is seeking a Technical Service Specialist in Berlin, Germany. The role delivers technical support for WAECO WSE products and accessories, assisting customers and service partners worldwide via phone and email to ensure fast and effective problem resolution.

The position involves handling inquiries, analyzing issues, and coordinating with internal teams to drive product improvements in a global, fast-paced environment.

Responsibilities

• Handle technical inquiries via phone and email
• Analyze issues, identify root causes, and document solutions
• Support B2B customers with application and troubleshooting
• Act as a key technical contact for internal and external technicians worldwide
• Support international service partners in their daily operations
• Enable efficient knowledge transfer across regions, partners, and internal teams
• Provide field feedback to drive continuous product improvement
• Work closely with Sales, Product Management, and internal service teams

Skills

Advertising, Marketing & PR

Job description

Berlin, Bavaria, Germany - Full Time

Start Date

Immediate

Expiry Date

19 Nov, 26

0.0

Posted On

21 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Advertising, Marketing & PR

Description

About the position

The Technical Service Specialist delivers technical support for WAECO WSE products and accessories, supporting customers and service partners worldwide via phone and email to ensure fast and effective problem resolution.

Main Responsibilities

• Handle technical inquiries via phone and email


• Analyze issues, identify root causes, and document solutions


• Support B2B customers with application and troubleshooting


• Act as a key technical contact for internal and external technicians worldwide


• Support international service partners in their daily operations


• Enable efficient knowledge transfer across regions, partners, and internal teams


• Provide field feedback to drive continuous product improvement


• Work closely with Sales, Product Management, and internal service teams

What do we offer?

• You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow, evolve with the company and take on new challenges.