Service Engineer (m/f/d)

MK Metalfree Corp.; Mücke; On-site; EUR 40,000 - 70,000; Full time

Job summary

MK Versuchsanlagen, based in Mücke-Merlau, Germany, is seeking a Service Technician to troubleshoot, repair, and calibrate high-tech equipment for global customers. After an intensive onboarding at headquarters, you will relocate to the United States to support North American operations.

The role emphasizes independent problem solving, strong teamwork, and customer-focused service, with travel and cross-cultural collaboration across sites and clients in regulated industries.

Qualifications

• Completed vocational training as an Electronics Technician or Mechatronics Technician or comparable qualification.
• Relevant professional experience.
• Independent, solution-oriented, and responsible work style.
• Strong teamwork, communication, and interpersonal skills.
• Fluent German and good English, plus solid MS Office skills.
• Willingness to travel and open to different cultures.
• Experience in regulated industries is advantageous but not required.

Responsibilities

• Troubleshooting, fault rectification, repairs, and maintenance.
• Prepare and follow up service assignments using IT systems.
• Fault analysis in mechanics, electronics, and software.
• On-site and in-house service, maintenance, calibration at branch locations.
• Support sales with site assessments and equipment specifications.

Skills

Teamwork

Communication

Interpersonal skills

MS Office

German language

English language

Customer service

Education

Electronics Technician

Mechatronics Technician

Comparable qualification

Tools

Networking basics

Wi-Fi technologies

Job description

MK Versuchsanlagen is a medium-sized company based in Mücke-Merlau, Germany. We develop and manufacture high-tech custom equipment and testing systems for customers around the world. This position offers a unique career opportunity for technically minded professionals: Following an intensive onboarding and training period at our headquarters in Germany, you will permanently relocate to the United States, where you will support our customers across North America as a Service Technician. Look forward to a diverse role in an international environment, exciting projects with renowned customers, and the opportunity to combine overseas work experience with cutting-edge technology.

Duties

• Daily routine tasks such as troubleshooting, fault rectification, repairs, and maintenance work
• Preparation and follow-up of service assignments using IT-based systems
• Fault analysis in the areas of application, mechanics, and software
• Performing service, maintenance, repair, and calibration work for our existing customers on-site and/or in-house at our branch locations
• Supporting our sales team with your technical expertise by conducting site assessments, selecting suitable equipment, and providing specifications for quotations as well as service and maintenance contracts

Conditions of Employment and Qualifications

• Completed vocational training as an Electronics Technician, Mechatronics Technician, or a comparable qualification
• Relevant professional experience
• Independent, solution-oriented, and responsible way of working
• Strong teamwork, communication, and interpersonal skills
• A pronounced customer-focused service mindset
• Experience in regulated industries such as pharmaceuticals, life sciences, etc. is advantageous but not required
• Basic knowledge of networking and Wi-Fi technologies would be beneficial but is not essential
• Ideally, several years of experience in a service-related role
• Willingness to travel and openness toward different people and cultures
• Interest in professional development and further training (including internal training in hardware, software, and related areas)
• Strong technical understanding and aptitude
• Fluent German and good English skills, both written and spoken, as well as solid MS Office skills