Regional Service Manager Germany (m/f/d)

B2X Care Solutions GmbH; Deutschland; Remote; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Home-office setup

Travel across Europe

Flexible working arrangements

Job summary

B2X Care Solutions GmbH is seeking a Regional Service Manager for Germany to ensure high performance of service partners and adherence to KPIs and SLAs. The role is primarily home-office based with regular travel across Germany and Europe, acting as the main contact for customers and providers.

Responsibilities include managing partners, contracts, KPI/SLA monitoring, and process optimization, with a focus on quality, efficiency, and customer satisfaction.

Qualifications

• Completed degree or vocational training in Business, Engineering, Supply Chain, Service Management, or a related field.
• Professional experience in managing service providers, service operations, or partner management is advantageous.
• Experience in after-sales service is an advantage.
• Hands-on mentality with initiative and responsibility.
• Structured, solution-oriented work style with strong organizational skills.
• Strong communication and negotiation skills.
• Fluent German and English (written and spoken); another European language is an advantage.
• Willingness to travel regularly within Germany and Europe.

Responsibilities

• Manage and support service partners in Germany and across Europe.
• Support, maintain, and manage service contracts.
• Monitor and analyse KPIs and SLA performance.
• Manage escalations and optimize processes and interfaces.
• Conduct regular on-site visits for audits and reviews.
• Serve as main contact for customers and service providers.

Skills

German fluency

English fluency

Negotiation skills

Communication skills

Travel willingness

Customer service mindset

Problem solving

Initiative

Education

Completed degree or vocational training in Business/Engineering/Supply Chain/Service Management

Job description

The Role

As a Regional Service Manager Germany, you will play a vital role for the operational management and continuous high performance of our service partners in Germany. You act as the primary point of contact for our customers and service providers in the region, ensuring smooth operations, high service quality, and adherence to agreed KPIs and SLAs.
You will manage our external service partners, support contract negotiations, drive new business implementations, monitor operational performance and handle escalations - always with a strong focus on quality, efficiency and customer satisfaction. The role is primarily home-office based, with regular travel to our partners and customers across Germany and Europe.

Your Responsibilities

• Manage and support our service partners in Germany and across Europe
• Support, maintain, and manage service contracts
• Monitor and analyse KPIs and SLA performance
• Manage escalations and continuously optimize processes and interfaces
• Conduct regular on-site visits to partners for audits, performance reviews, and relationship building
• Serve as the main point of contact for customers and service providers in day-to-day operations

Your Profile

• Completed degree or vocational training in Business, Engineering, Supply Chain, Service Management, or a related field
• Professional experience in managing service providers, service operations, or partner management is an advantage
• Experience in an after-sales service environment is a strong advantage
• Hands-on mentality with initiative and a strong sense of responsibility
• Structured and solution-oriented working style with excellent organizational skills
• Strong communication and negotiation skills
• Must have: fluent German and English (written and spoken); another European language is an advantage
• Willingness to travel within Germany and Europe on a regular basis

Location

Remote/ primarily home-office based - anywhere in Germany (B2X; headquarters in Munich)
Travel: Regular visits to partners and customers; occasional trips to Munich or other locations for team meetings

What We Offer

• A responsible role with significant scope for ownership and impact
• A dynamic, international environment in a growing market
• Home-office base with flexible working arrangements
• Collaboration with leading companies and service partners across Europe
• Personal development opportunities and long-term career prospects
• Short decision-making paths and a motivating, collegial team