Service Engineer (m/f/d)

MK Versuchsanlagen GmbH; Mücke; Remote; EUR 53.000 - 79.000; Vollzeit

Zusammenfassung

MK Versuchsanlagen GmbH in Germany seeks a Service Technician to troubleshoot, repair and calibrate high-tech equipment for customers worldwide. After onboarding at our headquarters, you will relocate to the United States to support North American operations on-site and at customer sites.

You will perform fault analysis across electronics, mechanics and software, conduct site assessments, specify equipment for quotations, and assist our sales team with service contracts.

Qualifikationen

• Completed vocational training in electronics or mechatronics.
• Relevant professional experience in service or field support.
• Independent, solution-oriented and responsible work style.
• Strong teamwork and interpersonal skills; customer-focused mindset.
• Fluent German and good English, both written and spoken.

Aufgaben

• Troubleshoot, fault analyze and repair equipment.
• Perform calibration and maintenance at customer sites or in-house.
• Prepare service reports and coordinate with sales for quotes and contracts.
• Support sales with technical input for quotations and service agreements.

Kenntnisse

Electronics/Mechatronics

Troubleshooting

Customer service

Communication

Teamwork

German fluency

Ausbildung

Vocational training in Electronics/Mechatronics

Tools

MS Office

Networking basics

Jobbeschreibung

MK Versuchsanlagen is a medium-sized company based in Mücke-Merlau, Germany. We develop and manufacture high-tech custom equipment and testing systems for customers around the world. This position offers a unique career opportunity for technically minded professionals: Following an intensive onboarding and training period at our headquarters in Germany, you will permanently relocate to the United States, where you will support our customers across North America as a Service Technician. Look forward to a diverse role in an international environment, exciting projects with renowned customers, and the opportunity to combine overseas work experience with cutting-edge technology.

Duties

• Daily routine tasks such as troubleshooting, fault rectification, repairs, and maintenance work
• Preparation and follow-up of service assignments using IT-based systems
• Fault analysis in the areas of application, mechanics, and software
• Performing service, maintenance, repair, and calibration work for our existing customers on-site and/or in-house at our branch locations
• Supporting our sales team with your technical expertise by conducting site assessments, selecting suitable equipment, and providing specifications for quotations as well as service and maintenance contracts

Conditions of Employment and Qualifications

• Completed vocational training as an Electronics Technician, Mechatronics Technician, or a comparable qualification
• Relevant professional experience
• Independent, solution-oriented, and responsible way of working
• Strong teamwork, communication, and interpersonal skills
• A pronounced customer-focused service mindset
• Experience in regulated industries such as pharmaceuticals, life sciences, etc. is advantageous but not required
• Basic knowledge of networking and Wi-Fi technologies would be beneficial but is not essential
• Ideally, several years of experience in a service-related role
• Willingness to travel and openness toward different people and cultures
• Interest in professional development and further training (including internal training in hardware, software, and related areas)
• Strong technical understanding and aptitude
• Fluent German and good English skills, both written and spoken, as well as solid MS Office skills