Customer Care Executive (f/m/d)

MEININGER Hotels; Berlin; Hybride; EUR 34 000 - 43 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Company Pension Scheme

Staff nights & discounts for friends/f

Corporate volunteering & VTO program

Language learning app Busuu

Résumé du poste

MEININGER Hotels in Berlin is seeking a Customer Care Executive to assist guests across multiple channels, from reservations to destination details. You will strive for first-contact resolution while maintaining service quality and contributing to guest satisfaction and revenue targets.

The role requires strong communication in English and German, a proactive team attitude, and flexibility to work in shifts within a hybrid Berlin setup. Training and growth opportunities are offered.

Qualifications

• First experience in customer service or similar role is an advantage but not mandatory.
• Fluent in English and German (B2 level) are mandatory; additional languages are a plus.

Responsabilités

• Deliver an outstanding customer experience via phone, email, chat and social media.
• Provide information about reservations, services and destinations with quick solutions.
• Handle challenging situations professionally and resolve at first contact when possible.
• Identify up-selling opportunities and tailor recommendations to guests.
• Work with Finance, Commerce and Hotel Operations to ensure smooth service delivery.

Connaissances

Customer service mindset

Multichannel communication

Bilingual EN/DE

Team collaboration

Problem solving

Description du poste

Customer Care Executive (f/m/d)MEININGER Headquarters BerlinFull-timeAre you passionate about helping people and creating outstanding customer experiences? Join our Customer Care team and support our guests before, during, and after their stay by delivering professional service across multiple communication channels.MEININGER Hotels. Redefining hybrid hospitality.We run more than 38 hotels in Europe’s best cities—and counting!YOUR TASKSDeliver an outstanding customer experience by assisting guests via telephone, email, chat, and social mediaProvide helpful information about reservations, services, and destinations while ensuring quick and effective solutions to guest enquiriesHandle challenging situations professionally and confidently, aiming to resolve issues at the first point of contactIdentify opportunities to maximise sales through up-selling and tailored recommendations for guestsMaintain high service quality standards and contribute to achieving team targets for customer satisfaction, revenue, and conversionsWork with internal teams across departments such as Finance, Commerce, and Hotel Operations to ensure smooth service deliveryMonitor recurring enquiries and provide feedback to management to support continuous improvementSupport administrative tasks, reporting, and other ad-hoc activities when requiredYOUR PROFILEFirst experience in customer service, hospitality, call centre, or a similar role is an advantage, but not mandatoryPassion for delivering excellent customer service and creating positive guest experiencesStrong communication skills, both written and verbalComfortable working in a multi-channel contact environment (phone, email, chat, social media)Ability to stay calm, solution-oriented, and professional in challenging situationsStrong organisational skills with high attention to detail and accuracyA proactive team player who enjoys collaborating and sharing knowledgeFlexible and adaptable in a fast-paced environmentFluent in English and German (B2 level) are mandatory; additional languages are a plusWillingness to work in rotating shifts covering department opening hoursWHAT MEININGER OFFERSFair compensation package and tax-free surchargesCompany Pension SchemeExtra vacation days for every year with MEININGER (up to 5 days extra)2 extra paid leave days for you to make this world a better place (Corporate Volunteering & VTO Program)MEININGER Staff Nights Program & discounts for friends and familyEmployee events and team activities: M-Days, winter parties, team building events, company jubileesGrowth and development opportunities as part of an internationally expanding organizationA diverse, open working environmentOpen Up: Access 1:1 sessions with certified psychologists for MEININGER employees and their familiesHybrid work, at least 2 days at the office BerlinBusuu: Language Learning AppAPPLICATIONWe are enthusiastic hosts as diverse as our guests. Feels like you?Please send us your CV.We welcome candidates from different backgrounds, cultures, life preferences and experiences to apply.We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity.STEP IN & EXPLORE our hotels here: MEININGER HotelsContact person: Sandra Röske (Customer Care Manager)Remote Type:Hybrid