Customer Care Executive (f/m/d)

Meininger Shared Services GmbH; Deutschland; Hybrid; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Hybrid work

Staff events

Extra vacation days

Discounts for friends

Job summary

MEININGER Headquarters Berlin is hiring a Customer Care Executive (f/m/d) to support guests across telephone, email, chat and social media. You will deliver professional service before, during, and after their stay, assisting with reservations, services and destinations, while maximizing upsell opportunities.

Fluent in English and German (B2), you will handle enquiries, stay calm in challenging situations, and collaborate with Finance, Commerce and Hotel Operations to ensure smooth service

Qualifications

• First experience in customer service, hospitality, call centre, or a similar role is an advantage, but not mandatory.
• Passion for delivering excellent customer service and creating positive guest experiences.
• Strong communication skills, both written and verbal.
• Comfortable working in a multi-channel contact environment (phone, email, chat, social media).
• Ability to stay calm, solution-oriented, and professional in challenging situations.

Responsibilities

• Deliver an outstanding customer experience by assisting guests via telephone, email, chat, and social media.
• Provide helpful information about reservations, services, and destinations while ensuring quick and effective solutions to guest enquiries.
• Handle challenging situations professionally and confidently, aiming to resolve issues at the first point of contact.
• Identify opportunities to maximise sales through up-selling and tailored recommendations for guests.
• Maintain high service quality standards and contribute to achieving team targets for customer satisfaction, revenue, and conversions.
• Work with internal teams across departments such as Finance, Commerce, and Hotel Operations to ensure smooth service delivery.
• Monitor recurring enquiries and provide feedback to management to support continuous improvement.
• Support administrative tasks, reporting, and other ad-hoc activities when required.

Skills

Multichannel support

Customer service experience

German language_B2

English language_B2

Proactive teamwork

Job description

Customer Care Executive (f/m/d) MEININGER Headquarters Berlin Full-time

Are you passionate about helping people and creating outstanding customer experiences? Join our Customer Care team and support our guests before, during, and after their stay by delivering professional service across multiple communication channels. MEININGER Hotels. Redefining hybrid hospitality. We run more than 38 hotels in Europe’s best cities—and counting!

YOUR TASKS

Deliver an outstanding customer experience by assisting guests via telephone, email, chat, and social media Provide helpful information about reservations, services, and destinations while ensuring quick and effective solutions to guest enquiries Handle challenging situations professionally and confidently, aiming to resolve issues at the first point of contact Identify opportunities to maximise sales through up-selling and tailored recommendations for guests Maintain high service quality standards and contribute to achieving team targets for customer satisfaction, revenue, and conversions Work with internal teams across departments such as Finance, Commerce, and Hotel Operations to ensure smooth service delivery Monitor recurring enquiries and provide feedback to management to support continuous improvement Support administrative tasks, reporting, and other ad-hoc activities when required

YOUR PROFILE

First experience in customer service, hospitality, call centre, or a similar role is an advantage, but not mandatory Passion for delivering excellent customer service and creating positive guest experiences Strong communication skills, both written and verbal Comfortable working in a multi-channel contact environment (phone, email, chat, social media) Ability to stay calm, solution-oriented, and professional in challenging situations Strong organisational skills with high attention to detail and accuracy A proactive team player who enjoys collaborating and sharing knowledge Flexible and adaptable in a fast-paced environment Fluent in English and German (B2 level) are mandatory; additional languages are a plus Willingness to work in rotating shifts covering department opening hours

WHAT MEININGER OFFERS

Fair compensation package and tax-free surcharges Company Pension Scheme Extra vacation days for every year with MEININGER (up to 5 days extra) 2 extra paid leave days for you to make this world a better place (Corporate Volunteering & VTO Program) MEININGER Staff Nights Program & discounts for friends and family Employee events and team activities: M-Days, winter parties, team building events, company jubilees Growth and development opportunities as part of an internationally expanding organization A diverse, open working environment Open Up: Access 1:1 sessions with certified psychologists for MEININGER employees and their families Hybrid work, at least 2 days at the office Berlin Busuu: Language Learning App

We are enthusiastic hosts as diverse as our guests. Feels like you? We welcome candidates from different backgrounds, cultures, life preferences and experiences to apply. We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity. STEP IN & EXPLORE our hotels here: MEININGER Hotels

Contact person: Sandra Röske (Customer Care Manager)

Remote Type: Hybrid

MEININGER is an international budget hotel with hostel-like facilities. MEININGER hotels have a simple formula: provide superb modern accommodation at an affordable price so all types of travelers can explore Europe’s most vibrant cities. The central location, high quality furnishings and fair prices appeal to people of all ages and backgrounds. There are plenty of good reasons to join MEININGER Team! We offer a professional, diverse and challenging working environment that values independence and autonomy. We appreciate colleagues who share our passion for hospitality, think outside the box and are committed to MEININGER success! If you are looking for a new challenge and want to be part of an international hotel chain that is straightforward and innovative, then we look forward to receiving your application!