Receptionist (f/m/d)

Meininger Hotel Köln West GmbH; Deutschland; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Tax-free surcharges

25 vacation days + extra day per year

2 extra paid leave days for Corporate/

Job summary

MEININGER Hotel Köln West GmbH in Germany is seeking a Receptionist (f/m/d) to welcome guests and manage check-in/check-out processes, creating a positive first and last impression and helping optimize hotel occupancy. You will respond to guests' inquiries, offer advice on local attractions and services, and handle on-site administrative tasks like invoicing and hour registration.

There may be occasional tasks in F&B and support across shifts.

Qualifications

• You have your first working experience in the hotel, or you are passionate about HORECA industries.
• Outgoing personality and enjoy working in a bustling dynamic environment.
• You are a people person, you like helping others and creating an unforgettable experience for our guests.
• You are a team player, ready to help your colleagues and tackle challenges together.
• You speak German and English fluently (solid A2-B1 level min.), any other languages are an advantage

Responsibilities

• You act as a great host and create a memorable stay for our guests.
• You are in charge of the welcome and goodbye process from A to Z, managing check-ins and check-outs to create best experience for our guests and optimize hotel occupancy.
• You respond to our guests' personal and phone inquiries and provide advice regarding local attractions, activities and additional services
• You take care of operational and administrative tasks: invoicing, hour registration, online reputation management, quality checks etc.
• You work in a team and are ready to take on occasional tasks in the F&B area (breakfast, dinner, bar)
• You enjoy a diverse working environment and are flexible to work weekdays, weekends, day-, evening- and night shifts

Skills

German language

English language

People skills

Teamwork

Job description

Receptionist (f/m/d) MEININGER Hotel Köln West GmbH Full-time

Are you a people person who wants to create and share memorable experiences with our guests?

MEININGER Hotels. Where the comforts of a hotel meet the special facilities of a hostel. We run more than 35 hotels in Europe's best cities—and counting!

YOUR TASKS

• You act as a great host and create a memorable stay for our guests
• You are in charge of the welcome and goodbye process from A to Z, managing check-ins and check-outs to create best experience for our guests and optimize hotel occupancy
• You respond to our guests' personal and phone inquiries and provide advice regarding local attractions, activities and additional services
• You take care of operational and administrative tasks: invoicing, hour registration, online reputation management, quality checks etc.
• You work in a team and are ready to take on occasional tasks in the F&B area (breakfast, dinner, bar)
• You enjoy a diverse working environment and are flexible to work weekdays, weekends, day-, evening- and night shifts

YOUR PROFILE

• You have your first working experience in the hotel, or you are passionate about HORECA industries
• You possess an outgoing personality and enjoy working in a bustling dynamic environment, performing a variety of tasks
• You are a people person, you like helping others and creating an unforgettable experience for our guests
• You are a team player, ready to help your colleagues and tackle challenges together
• You speak German and English fluently (solid A2-B1 level min.), any other languages are an advantage

WHAT MEININGER OFFERS

• Attractive salary and tax-free surcharges
• 25 vacation days plus an extra day for every year with MEININGER (up to 5 days max.)
• 2 extra paid leave days for you to make this world a better place (Corporate Volunteering & VTO Programs)
• Access to our well-being platform, offering personalized 1:1 sessions with certified psychologists and lifestyle experts in multiple languages for both MEININGER employees and their family members.
• Growth and development opportunities as part of an internationally expanding organization
• A dynamic, diverse team
• The occasional opportunity to travel to support new openings or exchange programs
• MEININGER Staff Nights Program and discounts for your family & friends
• Employee events and team activities: M-Days, Christmas party, team building events
• Pension scheme

We welcome candidates with diverse life preferences and backgrounds, cultures, and experiences to apply. We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity.

Contact: Elizabeta Nikolla (Hotel Manager)

Remote Type: On Site

MEININGER is an international budget hotel with hostel-like facilities. MEININGER hotels have a simple formula: provide superb modern accommodation at an affordable price so all types of travelers can explore Europe’s most vibrant cities. The central location, high quality furnishings and fair prices appeal to people of all ages and backgrounds. There are plenty of good reasons to join MEININGER Team! We offer a professional, diverse and challenging working environment that values independence and autonomy. We appreciate colleagues who share our passion for hospitality, think outside the box and are committed to MEININGER success!