Counter Manager (m/f/x) Le Labo Hamburg

Le-Labo; Hamburg; On-site; EUR 36,000 - 48,000; Full time

Job summary

Le Labo in Hamburg is seeking a dedicated Counter Manager (m/f/x) for a full-time, fixed-term contract to lead a boutique team and deliver exceptional customer experiences.

You will supervise staff scheduling, drive sales KPIs, and coach colleagues to develop their talents while maintaining high standards of service and brand integrity.

Qualifications

• At least some experience in retail sales and passion for inspiring customers with knowledge.
• Enthusiasm for the fragrance industry and willingness to expand expertise.
• Hands-on experience in customer consultation and service.
• Ability to deliver authentic, personalized, and memorable shopping experiences.

Responsibilities

• Work at a retail location delivering professional consultation and service to customers.
• Lead the team with staff scheduling and operations to ensure smooth teamwork.
• Drive KPIs and support development through coaching and talent growth.

Skills

Customer consultation

Team leadership

Retail sales

Fragrance knowledge

Job description

Description

To strengthen our Le Labo team in Hamburg, we are looking for a committed, dynamic and professional

Counter Manager (m/f/x) in Full-Time

with a passion for fragrance, art, design and craftsmanship. The position is a one-year fixed-term contract

What you can look forward to

• Regular training, career opportunities
• Room for ambition and creative ideas
• Possibility to be present at Le Labo event’s
• Realize joint successes with pride and commitment as part of the Le Labo team

What awaits you

• As a Counter Manager, you will work at one of our retail locations and create unforgettable shopping experiences for our customers through your professional consultation and exceptional service.
• You will be responsible for people management and staff scheduling, ensuring efficient operations and smooth teamwork within your team.
• In addition, you will be accountable for achieving business KPIs and supporting the development and growth of your team members through coaching and talent development initiatives

Qualifications

What you bring

• Ideally, you have some initial experience in retail sales and a passion for inspiring customers with your knowledge.
• You are enthusiastic about the fragrance industry and are eager to continuously expand your expertise.
• Preferably, you have hands-on experience in customer consultation and service.
• You use your passion to deliver an authentic, personalized, and memorable customer experience.
• You are solution-oriented and a strong team player, with a solid understanding of commercial and business-focused thinking.