Counter Manager (m/f/x) - Le Labo - Hamburg

The Estée Lauder Companies; Hamburg; Sur place; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Great benefits

Regular training

Career opportunities

Event attendance

Résumé du poste

Estée Lauder Companies in Hamburg is seeking a committed Counter Manager (m/f/x) for a 12-month contract to deliver exceptional customer experiences and drive brand standards.

You will lead a retail team, manage scheduling, and coach members to achieve business KPIs while upholding Le Labo’s craft and service ethos.

Qualifications

• Experience in retail sales and customer-facing roles.
• Passion for fragrance, art, design and craftsmanship.
• Ability to coach and develop team members while driving KPIs.

Responsabilités

• Lead at a retail counter, delivering professional consultation and exceptional service.
• Oversee people management and staff scheduling for efficient operations.
• Drive business KPIs and coach the team to grow skills and performance.

Connaissances

Retail sales

People management

Staff scheduling

Customer service

Description du poste

To strengthen our Le Labo team in Hamburg, we are looking for a committed, dynamic and professional Counter Manager (m/f/x) in Full-Time with a passion for fragrance, art, design and craftsmanship. The position is a one-year fixed-term contract

What you can look forward to

• Attractive salary, great benefits
• Regular training, career opportunities
• Room for ambition and creative ideas
• Possibility to be present at Le Labo event’s
• Realize joint successes with pride and commitment as part of the Le Labo team

What awaits you

• As a Counter Manager, you will work at one of our retail locations and create unforgettable shopping experiences for our customers through your professional consultation and exceptional service.
• You will be responsible for people management and staff scheduling, ensuring efficient operations and smooth teamwork within your team.
• In addition, you will be accountable for achieving business KPIs and supporting the development and growth of your team members through coaching and talent development initiatives

What you bring

• Ideally, you have some initial experience in retail sales and a passion for inspiring customers with your knowledge.
• You are enthusiastic about the fragrance industry and are eager to continuously expand your expertise.
• Preferably, you have hands-on experience in customer consultation and service.
• You use your passion to deliver an authentic, personalized, and memorable customer experience.
• You are solution-oriented and a strong team player, with a solid understanding of commercial and business-focused thinking.

Are you fascinated by the world of Le Labo? Your dream job is just a click away. We look forward to getting to know you.