Corner Manager (m/w/x) Düsseldorf

Sephora; Düsseldorf; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading beauty retailer in Düsseldorf seeks an experienced manager to oversee team development, achieve sales targets, and ensure excellent customer service. The ideal candidate will demonstrate strong leadership skills and a commitment to maintaining high operational standards in a vibrant retail environment. Responsibilities include managing staff schedules, analyzing sales data, and improving customer satisfaction. Competitive compensation offered.

Qualifikationen

• Experience in managing, developing, and coaching teams.
• Strong analytical skills to track sales performance and derive strategies.
• Excellent customer service focus and ability to surprise customers.

Aufgaben

• Manage, develop, and coach Assistant Managers and employees.
• Achieve monthly and annual sales targets.
• Ensure excellent customer service and team focus on the customer.
• Implement inventories and manage goods from receipt to storage.

Jobbeschreibung

Overview

Date : Sep 25, 2025 Location :

Düsseldorf, DE

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission : champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East] / [851 in DENS Hub (Germany, Switzerland, Denmark & Sweden), we connect customers and beauty brands within the worlds most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products : fragrances, makeup, hair care, skincare... and much more.

You will excel and enjoy this position if you are ready to actively handle the following missions :

People

• Managing, developing and coaching of the Assistant Managers and employees, including conducting career and employee appraisals
• Recording sick notes for your own team
• Induction of new employees and organization of training courses
• Implementation of the floor management
• Acting as a role model in the Sephora Attitude and passing on the Sephora DNA
• Responsibility for recruitment and recruitment strategies

Commercial Performance

• Full responsibility for achieving monthly and annual sales targets including year-on-year sales growth
• Analysis of common retail key figures such as IPT, AVB, Conversation Rate and Market Shares and derivation of sales activities to continuously increase store performance
• Development of sales potential
• Ensuring flawless visual merchandising standards, including the timely implementation of updates and animations
• Ensuring order and cleanliness on the sales floor
• Creating and communicating recaps and reports to internal interfaces
• Track and ensure profitability of corner

Client Experience

• Ensure excellent Sephora customer service and team focus on the customer
• Evaluate customer feedback and derive measures to improve customer service
• Ensure that we regularly surprise our customers

Operations

• Create the staff schedule
• Creating the daily staff deployment plan and coordinating employees on the store floor (zoning)
• Implementation of inventories to ensure optimum availability of goods
• Complete goods management, from receipt to proper storage, write-offs, returns and tester management
• Full responsibility for preparing for the opening and closing of the corner
• Reporting and tracking of maintenance and merchandise issues
• Responsible for corner operating according to Sephora Audit rules

Additional tasks

• Participation in retail projects in cooperation with the Area Managers
• Foster a good relationship with our partners (e.g. Galeria, Magasin & Manor) & landlord
• Additional tasks related to the daily business

KPIs

• Customer satisfaction & feedback
• Staff productivity & engagement
• Stock availability & replenishment efficiency
• Compliance with operational routines
• Turnover vs. targets
• Development of the category
• Control of retail key figures such as MS, IPT, AVB, number of services
• Inventory on schedule
• Sickness quote & employee turnover