Construction Customer Success Manager

Propel; Köln; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading SaaS company in Germany is looking for a Customer Success Manager to onboard clients onto its construction management platform. This role includes building client relationships, ensuring platform adoption, and working closely with various internal teams to enhance user engagement. A successful candidate will have experience in the construction industry and customer-facing roles, qualities such as strong organization skills, and a willingness to travel. This is an opportunity to contribute to a high-growth company transforming the construction sector.

Leistungen

Competitive base salary plus performance bonus

Dynamic team environment

Career development opportunities

Qualifikationen

• Experience in construction, preferably in site-based roles.
• Proven track record in a customer-facing B2B environment.
• Strong problem-solving abilities and stakeholder engagement.

Aufgaben

• Provide strategic advisory to maximize adoption across projects.
• Build relationships with client champions and lead onboarding.
• Collaborate with teams to ensure project data integrity.

Kenntnisse

Stakeholder management

Customer engagement

Change management

Communication

Organizational skills

Jobbeschreibung

Are you a construction professional ready to take the next step into a customer-facing, technology-driven role?

Our client is a high-growth SaaS company transforming construction management. Their platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and reduce delays — helping clients unlock measurable value on every project.

As Customer Success Manager, you’ll play a central role in onboarding, implementing, and ensuring the successful adoption of the platform across multiple construction projects. You’ll act as the voice of the customer internally, collaborating with product, technical, and account teams to help clients get the most out of the technology and ensure long-term value and engagement.

Key Responsibilities

• Provide strategic advisory to maximise adoption, implementation, and ROI across multiple construction projects.
• Build and maintain strong relationships with client champions, promoting the customer voice internally.
• Lead onboarding of new users, driving seamless adoption and providing training for on‑site teams.
• Capture insights from platform usage and feedback to inform the product roadmap.
• Deliver measurable value and document customer success stories to support account growth.
• Work closely with the customer success team to refine delivery, update playbooks, and embed best practices.
• Collaborate with technical teams to ensure project data integrity and platform alignment as projects evolve.

About You

• Experience in construction, preferably site-based (Project Manager, Site Engineer, Project Controller, or similar).
• Experience in a customer‑facing B2B role (Sales, Customer Success, Business Development), ideally within software or tech.
• Comfortable with change management and continuous process improvement.
• Strong stakeholder management skills, engaging with senior and junior team members alike.
• Highly organised, proactive, and capable of managing multiple priorities in a fast‑paced environment.
• Independent and solution‑oriented, taking full ownership of client relationships.
• Excellent written and verbal communication, able to explain complex concepts clearly and adapt to different audiences.
• Willingness to travel up to 40% across Germany.
• Based in Germany.

Why Join?

• Competitive base salary plus performance bonus.
• Be part of a high-growth company driving digital transformation in construction.
• Work with leading contractors and high-profile projects across Germany.
• Collaborative, dynamic, and supportive team environment.
• Opportunity to develop your career in a fast‑scaling, innovative technology company.

For a confidential discussion about this opportunity, please contact Tas Ravenscroft at Propel.