Client Director - FMCG (f/m/x)

IBM iX DACH; Düsseldorf; Hybrid; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

A leading digital consultancy in DACH is seeking a Client Director to manage relationships and drive innovation in the retail and consumer goods sectors. This role requires expertise in digital consulting and account management, with a strong focus on customer success and satisfaction. The ideal candidate will possess excellent communication skills and will be fluent in German and English. Opportunities for professional growth, work-life balance, and health initiatives are part of our offerings.

Leistungen

Professional growth opportunities

30 days of vacation

Health & Well-Being programs

Corporate benefits and discounts

Qualifikationen

• 5+ years in digital consulting or strategic development in retail.
• 5+ years in account management or P&L responsibilities.
• Solid experience in project management and controlling.
• Fluency in German (C2) and good command of English (B2).

Aufgaben

• Manage existing client relationships and business development.
• Act as primary point of contact for project-related activities.
• Drive customer success and satisfaction for your accounts.
• Collaborate with internal teams to address customer needs.
• Regularly visit clients and establish new contacts.

Kenntnisse

Digital consulting experience

Account management

Excellent communication skills

Project management

Industry expertise in retail

Negotiation skills

Ausbildung

University degree in digital media/marketing/IT

Jobbeschreibung

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Please note that due to the project demands, for this position we can only consider candidates that are German (and English) fluent.

Overview

IBM IX – Experience The Human Factor. As Client Director – FMCG (f/m/x), you will actively shape the future of our clients: You will manage long‑term partnerships, identify new business opportunities, and play a key role in driving innovative solutions for the retail and consumer goods industry. We are looking for you to join our team full‑time at our locations in Berlin, Vienna, or Düsseldorf as soon as possible.

Develop unique customer experiences: In the Consumer Cluster, we work on inspiring projects for the retail and consumer goods industry. This includes consultancy, conception, and development of holistic, cross‑channel shopping experiences, hyper‑personalized offers and a 360° customer understanding – all supported by AI solutions and approaches.

We are setting new standards for the digitalization of the industry. We advise and support our customers in transforming their services, processes, and sales channels in a sustainable, innovative manner based on the latest standards and adapting them to the growing demands of users. The focus is always on an appealing and intuitive customer journey.

Responsibilities

• Responsible for a defined set of existing clients and pursue the primary goal of strategically developing this set while successfully handling our daily project business.
• First and most important point of contact for our customers for project‑related and cross‑customer activities and processes – both for the customer and internally at our company.
• Regularly visit your customers on site, establish new, relevant contacts, and position IBM iX as a strategic partner for our service offerings.
• Large responsibility for customer success, growth, and satisfaction, motivating your teams to work toward these goals.
• Industry expert speaking customers’ language – understand workflows, processes, and industry‑specific challenges of the customer journey along data‑driven marketing, commerce, sales, and service.
• Drive the strategic development of your customer together with your project team and other subject matter experts (network expansion, strategic account planning, value propositions).
• Maintain regular contact with defined industry, software, and cloud partners to identify common action areas and communicate these to customers.
• Comprehensive understanding of our service portfolio, identify problems at the customer’s site, and link these to our offerings.
• Create quick‑witted value propositions with practice leads, expert leads, and SMEs in the form of presentations, offers, and tailor‑made solutions.
• Enjoy drawing on IBM’s global network and working with international colleagues, teams, reference customers, and partners.

Qualifications

• At least 5 years of professional experience in digital consulting or strategic development for target customers in the retail and consumer goods industry (target customer size >$0.75–1 billion).
• At least 5 years of experience in account management, sales, and/or P&L responsibility for one or more customers.
• University degree (preferably with a focus on digital media/marketing/IT).
• Solid experience in project management and comprehensive knowledge of project & account controlling (bookings, revenue, profit).
• Extensive industry expertise (solutions, technologies, processes, best practices) along digital touchpoints and the ability to apply this knowledge in customer discussions.
• Trusted advisor and networker: always well prepared and able to elevate conversations to a qualitative level at customer workshops, trade events, or dinners.
• Excellent communication and negotiation skills enabling successful interaction with a wide variety of stakeholders.
• Intrinsic interest in retail and consumer brands and their development, passionate about preparing these dynamic industries for the new AI era.
• Fluent in German (C2) and good command of English (at least B2).
• Willing to travel approximately 40% of the time (2 days/week).

Perspective

Professional Growth – We offer various opportunities for personal development through our internal academy and “design yourself” programs, including in‑house coaching and mentoring. You’ll also have full access to all further training opportunities at IBM.

Work‑Life Balance – Our core working hours, 30 days of vacation and hybrid‑work‑model help you live your life more flexibly.

Health & Well‑Being – Your well‑being is just as important as your health. We offer different programs & initiatives to support your physical and mental health.

Team & Culture – It’s our goal for everyone to feel safe, needed and celebrated. Look forward to great team and company events.

Corporate Benefits & Incentives – Enjoy great IBM discounts and internal incentives that appreciate your effort, like our “Bring a friend” rewards program.

About Us – In over 60 studios, IBM iX is one of the largest providers of digital experience services in the world. As part of IBM Consulting, IBM’s consulting and services unit, IBM iX is a consultancy, digital agency, design studio and tech company all in one. At the intersection of strategy, design and technology, the teams support organizations, companies and brands in their digital transformation. In German‑speaking countries, experts design digital experiences that put people at the center – based on IBM technologies and in collaboration with leading technology partners such as Adobe, Salesforce and SAP CX.

You feel at home in the world of digital trends and love to drive projects with real impact? Then become part of our IBM iX Team!

IBM iX is a company focused on creating an equal work environment for all. We especially encourage all people with their diverse backgrounds and perspectives to apply for work at our company.

We look forward to receiving your application with a current CV, work references and, very welcome, a short letter of motivation.

Questions about the job? Please contact your Talent Acquisition Partner:

Carolin Weinhardt [e-mail]