Client Consulting Manager

Visa; Frankfurt; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading global payments technology company seeks a Consulting Manager to join their team in Frankfurt or Berlin. The role involves leading consulting initiatives, managing multiple projects, and supporting clients in designing digital solutions in payments. Candidates should have experience in the retail banking sector and fluency in both English and German. This full-time, hybrid position offers a dynamic environment with opportunities to drive impactful results for clients.

Qualifikationen

• Experience in the Germanic retail banking and/or payment (card) industry.
• Relevant experience in strategy or management consulting with proven project deliveries.
• Fluency in English and German is mandatory.

Aufgaben

• Lead consulting initiatives as the main contact point for clients.
• Manage multiple priorities across various workstreams and projects.
• Support clients in designing new digital value propositions.

Kenntnisse

Customer Service

Client Support

Client Management

Analytical Skills

Collaboration

Ausbildung

Master Degree in Economics, Finance or similar

Jobbeschreibung

Team Description

Visa Consulting and Analytics (VCA) is the consulting arm of Visa and drives tangible impactful results for clients. Drawing on our expertise in consulting data analytics technology payments and economics VCA solves the most strategic problems for our clients. VCAs core client segments include retail banks/issuers acquirers merchants fintechs payment enablers and governments.

The VCA team in Germany is looking for a Consulting Manager to join the team either in Berlin or Frankfurt.

Job Description

Specific Responsibilities include:

• Lead consulting initiatives, address client inquiries and serve as the main contact point for clients and internal stakeholders
• Manage multiple priorities across various workstreams and projects simultaneously
• Identify potential project opportunities with clients for future engagements
• Support clients in designing/developing new digital value propositions and digital processes in payments and daily banking
• Perform client‑specific analysis on client portfolio data including proprietary information such as customer demographics, activity, spend levels, behavioral scores and financial information
• Drive client engagements to increase activation and usage of (digital) cards and the overall daily banking customer life‑time value (CLV)
• Support clients in developing strategic and tactical responses to increasing digital fraud and cybersecurity risks
• Participate in developing frameworks, approaches and solutions that effectively and efficiently address the most impactful opportunities and challenges
• Join Visa internal teams in regular strategic & planning discussions to offer holistic Visa support to its clients
• Collaborate cross‑functionally (e.g. marketing, sales, risk, innovation) and across global/regional teams to execute projects in ways that use the breadth and depth of Visa’s resources

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

• Experience in the Germanic retail banking and/or payment (card) industry
• Relevant experience in strategy or management consulting with proven project deliveries and expertise in consulting and agile working methodologies
• Solid and relevant academic record (e.g. Master Degree in Economics, Finance or similar)
• Project experience in a digital and technology‑driven environment
• Technology digitally‑savvy mindset and understanding of consumer economics and behaviour
• High intellectual capability evidenced by strong analytical skills
• Ability to work independently
• Fluency in English and German (must‑have for client work)
• Ability to partner and collaborate closely with other parts of the business (Product, Marketing, Account teams, etc.)

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full‑time

Key Skills

Customer Service, Client Expectations, Client Requirements, Client Support, Action Plans, Issue Resolution, Account Management, Client Relationships, Service Delivery, Client Service, Client Satisfaction, Client Management, Procedures, Service Level Agreements, New Clients

Experience: years

Vacancy: 1