ASSISTANT MANAGER

Copenhagen Coffee Lab; Köln; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading coffee retail chain in Köln is seeking an Assistant Store Manager to join their team. The ideal candidate will have strong leadership and customer service skills, and be comfortable in a fast-paced environment. Responsibilities include overseeing staff, managing customer complaints, and stepping in for the Store Manager when needed. With a focus on internal promotions and career advancement, this position offers flexible hours and the chance to learn about specialty coffee and barista skills.

Leistungen

Opportunities for career advancement

Flexible work hours

Free and discounted food and drinks

Training in barista skills and coffee brewing techniques

Qualifikationen

• Fluent in German and English both spoken and conversational.
• Proven leadership abilities and experience.
• Strong customer service orientation with multitasking capabilities.

Aufgaben

• Handle customer complaints effectively.
• Assist Store Manager with daily operations.
• Lead by example to provide exceptional customer service.
• Delegate tasks and organize daily activities.

Kenntnisse

German language skills

English language skills

Leadership skills

Motivational skills

Excellent communication skills

Customer service mindset

Problem-solving skills

Organizational skills

Jobbeschreibung

Are you a natural leader with a passion for delivering exceptional customer service? Do you thrive in a fast‑paced environment and enjoy working with a dynamic team? Look no further!

Copenhagen Coffee Lab is a hand‑craft coffee roastery, wholesaler, cafe and bakery chain founded in 2013. Since 2013 we have marked our presence in Denmark and throughout Europe with 35+ cafes in Denmark, Germany, France, and Portugal.

We’re seeking a motivated Assistant Store Manager to join our crew. At Copenhagen Coffee Lab, we believe that success comes from a strong team. As an Assistant Manager, you’ll play a vital role in supporting the Store Manager with day‑to‑day responsibilities, overseeing staff, and ensuring our guests receive an unforgettable experience. Whether you are already experienced or just starting your leadership journey, we welcome individuals of all ages and backgrounds who are eager to make a difference.

Responsibilities

• Handle customer complaints and resolve issues that require attention.


• Manage schedule changes, employee call‑ins, and other staffing matters to maintain smooth operations while Store Manager is not present.


• Step in for absent employees, ensuring the business continues to run seamlessly.


• Lead by example and serve as a role model for the team, consistently providing exceptional service and attention to detail.


• Delegate tasks to employees and keep day‑to‑day activities organized.


• Conduct trainings and provide one‑on‑one guidance to employees, in collaboration with the Store Manager.


• Resolve disputes between employees, fostering a positive and harmonious work environment.


• Motivate employees to perform at their best, recognizing and encouraging their achievements.


• Maintain a safe and clean work environment, upholding hygiene and safety protocols.


• Provide updates to the Store Manager and collaborate on operational responsibilities.


• Assist in managing tasks assigned by the Store Manager to drive overall success.


• Cover all Store Manager responsibilities during their absence, ensuring the Store operates smoothly.

Skills And Qualifications

• German and English language skills at speech and conversational level.


• Leadership skills.


• Motivational skills.


• Excellent communication skills.


• Ability to multitask and prioritize tasks in a fast‑paced environment.


• Customer service‑oriented mindset.


• Strong problem‑solving skills and the ability to think creatively.


• Organizational skills to keep operations running smoothly.

Perks

• As an Assistant Manager, you are on the path to success within our company. We prioritize internal promotions and provide opportunities for career advancement.


• Flexible work hours to accommodate studies and personal commitments.


• Opportunity to gain barista skills and learn about specialty coffee and brewing techniques.


• Free and discounted food and drinks during shifts and off work.


• Potential for career advancement within the company.

Ready to take on the challenge and contribute to our café’s success? We welcome your expertise and enthusiasm. Join our team and help create an unforgettable experience for our guests!