Assistant Casino Host

Royal Caribbean Group; Hamburg; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading cruise line company is seeking an Assistant Casino Host in Hamburg, Germany. This role includes supporting the Casino Host in all onboard Casino Marketing and VIP Services functions. Responsibilities include event organization, promoting a fun guest atmosphere, performing detailed reporting, and managing inventory. The ideal candidate will possess outstanding customer service skills and a strong understanding of casino operations. Opportunities for growth and professional development are available.

Leistungen

Career growth opportunities

Dynamic work environment

Qualifikationen

• Experience in customer service and casino environments is a plus.
• Ability to work independently and responsibly.
• Strong organizational skills with attention to detail.

Aufgaben

• Support Casino Host with all areas of Casino Marketing and VIP Services.
• Create an exciting atmosphere for casino guests.
• Upsell and operate casino tournaments and promotions.
• Maintain correct inventory levels and perform daily reporting.

Kenntnisse

Outstanding customer service

Strong communication skills

Knowledge of casino operations

Proficient in essential software systems

Event organization

Tools

Aristocrat Oasis

Omniview

Fidelio

CRMS

Smartsheets

Jobbeschreibung

POSITION SUMMARY

The introductory position of Assistant Casino Host (CAHA) will provide support to the Casino Host (CAHT) onboard each ship. The CAHA will assist in all onboard areas of Casino Marketing and VIP Services. This includes, but is not limited to, all administrative duties & reporting, pre and post cruise preparations, casino rewards and player program responsibilities, advertising & signage, casino tournaments, promotions, special events and casino groups.

ESSENTIAL DUTIES AND RESPONSIBILITIES

All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM Policies and Procedures, USPH guidelines, environmental, and safety policies.

In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee always conducts oneself in a professional and courteous manner when interacting with guests or fellow crew or in the presence of guest contact and crew areas.

The position of Assistant Casino Host reports directly to the Casino Host. Player program and marketing guidance will be communicated to the shipboard casino teams from the Traveling Casino Host, Manager, Casino Marketing & VIP Services‑Shipside and/or Director of Casino Marketing. Casino Management may assign additional duties and responsibilities as needed to enhance the overall onboard gaming and guest experience to elevate NPS and drive revenue.

• Create and promote a fun & exciting atmosphere for casino guests at all times.
• Diligently recruits new players to enroll in Club Royale Rewards Program.
• Provide VIP services desk and casino floor coverage as needed to maximize guest interaction.
• Upsell, assists and operates Casino tournaments, events and promotions.
• Continuous learning and comprehension of all casino segments operations including Club Royale, Partnerships and Royal Reps.
• Knowledgeable of all shoreside casino marketing offers including terms & conditions of each offer and the qualifying components.
• Understands casino products and gaming, theoretical and actual win/loss, tier points, status and rewards efficient for verbal communication.
• Acquire a strong working knowledge of essential software systems: Aristocrat Oasis’ Super Playmate & Omniview, Genesis Pit Watch, Fidelio, CRMS, Siebel, Silverware, Tournament Director and Multimedia, Sharepoint and Smartsheets.
• Learn all aspects of Business Intelligence reporting: Arrivals Report, Player Tracking File, Tier Ranking report, EOV Report, Host Folio Comp Report, OBC Report, F&Q Report, Crystal reporting and all Closing Voyage Paperwork.
• Daily reporting, including collating daily figures, cruise reports, PC rewards, buddy list, accurate recording of weekly & monthly promotional figures, all to be completed within set timeframes.
• Export Oasis and Bravo reports to monitor daily play of all casino members in order to issue complimentary items based on play.
• Daily preparation for all complimentary issuance; includes Instant Rewards Certificates, Tier level upgrades, comp drink cards, TTO Prime issued, memos sent for all bookings & reservations, amenities arranged to guest staterooms & any other player requests.
• Perform all forms of redemptions throughout the course of a cruise including slot play promotions, mid and end of cruise point redemption.
• Organize all upcoming cruise preparations such as guest count confirmations, welcome letters, Prime TTO sticker for SeaPass cards, amenities & pre‑cruise reservation requests and PCP.
• Ensure all onboard marketing collateral & advertising is in place, including accuracy & timeliness of all written verbiage, signage displayed & casino announcements made.
• Operate effectively and responsibly under minimal supervision.
• Complete all given tasks and responsibilities accurately and timely with attention to detail.
• Follow all casino SQM and SOP guidelines.
• Attend casino‑related meetings and workshops as requested.
• Maintain correct inventory levels by reviewing stock regularly & placing orders in a timely manner.
• Step‑up and perform the full duties of the Casino Host when required.
• Fulfill the role of Acting Casino Host in the event of an absence, which may include transferring to a different ship operation.
• Perform any other job‑related duties as assigned.