Area Service Manager

AMETEK, Inc.; Kleve; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading global provider of industrial technology solutions is seeking a Technical Service Manager to lead operations in Kleve, North Rhine-Westphalia. The role involves managing customer support and service teams, ensuring service quality, and identifying sales opportunities. The ideal candidate will have over 12 years of experience in technical service, excellent troubleshooting skills, and the ability to travel extensively. Join a company committed to solving complex challenges and making a positive impact.

Qualifikationen

• 12+ years of experience in technical service, preferably in Analytical Instrumentation.
• Ability to travel extensively within the region.
• Strong communication skills required.

Aufgaben

• Provide first and second-level technical support for SPECTRO products.
• Supervise and support service engineers in the region.
• Identify and drive service sales opportunities.

Kenntnisse

Technical service management

Troubleshooting skills

Customer handling skills

Proficiency in Microsoft Office

Proficiency in CRM tools

Tools

Sales Force

Jobbeschreibung

Overview

Location: Kolkata

Department: Services

Reports To: Regional Service Manager

Job Purpose:

To lead and manage the technical service operations in the Eastern region of India, ensuring high-quality post-sales support, customer satisfaction, and revenue growth through service-related activities.

Key Responsibilities

• Customer Support & Field Service
  • Provide first and second-level technical support for SPECTRO products like ICP, XRF, ARC/SPARK Metal Analyzers etc.
  • Handle on-site service activities including installation, preventive maintenance, repairs, upgrades, and training.
  • Ensure timely resolution of customer issues and escalate complex problems to factory technical teams when needed.
• Team & Resource Management
  • Supervise and support service engineers in the region.
  • Ensure the team is equipped with necessary tools, documentation, and training.
  • Maintain inventory of service tools and demo units.
• Identify and drive service sales opportunities such as annual maintenance contracts, Spare parts and consumables sales, calibrations, and upgrades.
• Collaborate with regional sales teams to support technical aspects of sales closures.
• Track service KPIs and ensure performance meets targets.
• Documentation & Reporting
  • Maintain accurate service records in SFDC and customer interaction reports.
  • Prepare monthly service performance reports for regional review.

Qualifications & Skills

• 12+ years of experience in technical service, preferably in Analytical Instrumentation systems.
• Strong troubleshooting skills using test equipment / Diagnostic SW etc.
• Excellent communication and customer handling skills.
• Proficiency in Microsoft Office and CRM tools like Sales Force.
• Ability to travel extensively within the region.

AMETEK, Inc. is a leading global provider of industrial technology solutions servinga diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues, in 35countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual,Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) isa component of the S&P 500. Visit www.ametek.com for more information.