After Sales Management Specialist (m/f/d)

CANCOM SE; Deutschland; Remote; EUR 45,000 - 60,000; Full time

Job summary

CANCOM SE is seeking an after-sales coordinator in Germany to act as the primary contact for customers in the post-purchase phase. You will handle service requests, complaints, and RMAs, and ensure timely, professional communication via phone, email, and ticket systems.

The role requires coordinating replacements, repairs, and returns, while managing and monitoring end-to-end after-sales processes and striving for SLA compliance and high service quality.

Responsibilities

• Primary point of contact for customers in the after-sales environment
• Handling service requests, complaints, and RMA cases
• Ensuring prompt and professional customer communication phone, email, ticket system
• Coordinating replacement, repair, and return processes
• Managing and monitoring all after-sales processes
• Ensuring SLA compliance and service quality
• Analyzing service cases and identifying optimization measures

Job description

• Primary point of contact for customers in the after-sales environment
• Handling service requests, complaints, and RMA cases
• Ensuring prompt and professional customer communication phone, email, ticket system
• Coordinating replacement, repair, and return processes
• Managing and monitoring all after-sales processes
• Ensuring SLA compliance and service quality
• Analyzing service cases and identifying optimization measures