Customer Support Administrator(m/w/d)

Career Connections GmbH; Düsseldorf; Vor Ort; EUR 30.000 - 42.000; Vollzeit

Zusammenfassung

Career Connections GmbH in Düsseldorf seeks a capable customer service specialist to manage accounts, process orders, and coordinate deliveries with warehouse teams.

You will collaborate with engineers to resolve product issues, analyze forecasts for trends, and support colleagues while maintaining a calm, professional approach in high-stress situations.

Qualifikationen

• Professional English speaking and writing at a business level.
• Proficient in Office 365 with strong Excel skills.
• Information-analysis, conflict-solving and multi-tasking abilities.
• Ability to handle high-stress customer situations with a professional attitude.
• On-the-job training: SAP Business One.

Aufgaben

• Administrate customer accounts and update information in coordination with window persons.
• Process orders, call-offs, and generate delivery documents (invoices, stock simulations, etc.).
• Communicate with warehouse to prepare shipments on requested dates.
• Manage, adjust, and negotiate delivery dates with customers as needed.
• Analyze forecasts for usage trends and update internal balance sheet accordingly.
• Monitor accounts receivable, expedite collections, and process adjustments.
• Handle product/service issues by clarifying complaints and coordinating with engineers, ensuring resolution.
• Provide support to team members and handle additional tasks as needed.

Kenntnisse

Professional English (spoken and writt

Information analysis

Conflict resolution

Multitasking

Stress management

Tools

Office 365

Excel

SAP Business One

Jobbeschreibung

Essential duties and responsibilities

• Administrate customer accounts in close communication with window persons by sharing and collecting customer updated information of their requirements and needs and other topics in general.
• Process customer orders, call offs and requirements; and generate necessary documents for material delivery (stock simulations, sales order, delivery notes, proforma invoices, commercial invoices).
• Communicate with warehouse team to prepare shipment on the requested dates.
• Manage, adjust, and negotiate delivery dates with customers as necessary.
• Analyze customer forecasts for any changes to understand usage trends and update internal balance sheet with latest information.
• Monitor and follow up on account receivables, expedite collections, and process customer adjustments.
• Manage product or service problems by clarifying the customer's complaint; forwarding technical issues to engineers; consult with team leaders to find the best solution to solve the problem; following up to ensure resolution
• Provide support to team members when necessary and handle additional tasks as needed.

Skills/Qualifications

• Business level English speaking and writing. Any other language is a plus.
• Office 365 skills, especially Excel.
• Information-analysis, conflict-solving and multi- tasking skills.
• Ability to handle high-stress situation with customers and maintain profes- sional attitude.
• OJT training: SAP Business One.