Advisor (German and English) - Relocation in Budapest

Grow-Talent.com; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A recruitment agency is seeking a fluent German and C1 English Advisor to join their team in Budapest. This full-time position involves responding to customer inquiries, managing technical issues, and delivering outstanding service. Candidates should be friendly, service-oriented, and possess strong communication skills. The role offers competitive remuneration, training from day one, and relocation assistance. Working hours are 40 hours per week, Monday to Friday, from 09:00 to 17:30.

Leistungen

Competitive remuneration

Bonus

Relocation assistance

Training provided

Qualifikationen

• Native or fluent in German, with good command of English.
• Possess strong communication and interpersonal skills.
• Emphasize service-oriented attitude and problem-solving abilities.

Aufgaben

• Respond to customer inquiries promptly and effectively.
• Manage and log calls, troubleshoot issues, and guide customers.
• Identify complex problems requiring escalation.

Kenntnisse

Fluent in German

C1 Level English

Strong communication skills

Problem-solving skills

Interpersonal skills

Jobbeschreibung

Advisor (German and English) - Relocation in Budapest

Job Openings Advisor (German and English) - Relocation in Budapest

About the job Advisor (German and English) - Relocation in Budapest

Grow-Talent.com on behalf of our client, is seeking to onboard a German and English-speaking Advisor to join their teams in Budapest.

Position: Advisor (German and English)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Respond promptly and effectively to all customer inquiries within established timelines
• Build and maintain comprehensive technical knowledge of the client's products and services
• Manage and log calls in designated systems
  
• Troubleshoot technical issues and guide customers through usability questions
• Address pre-sale inquiries regarding products and technology
• Deliver outstanding customer service, identifying sales leads, and fostering customer loyalty
• Identify when a complex problem or inquiry needs to be escalated
• Document essential information for review and resolution by the second line of support
• Meet targets related to call handling quality and established KPIs
• Gather customer feedback to enhance service delivery.
• Provide recommendations for improving first-contact resolution rates

REQUIREMENTS:

• Native / fluent in German both verbal and written. C1 Level of English
• Friendly and positive team player
• Service-oriented and great interpersonal skills
• Strong communication and problem-solving skills
• Flexible and able to make quick decisions in a dynamic environment
• Conscientious and reliable
• Empathic with genuine desire to help

OFFER:

• Competitive remuneration and bonus
• Relocation assistance
• Training provided from the first day
• Working week 40h/week, Monday-Friday: 09:00-17:30