Account Manager - DACH (m/f/d)

Reonic; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A renewable energy startup in Berlin is looking for a B2B Customer Success Manager to engage with diverse customers in the solar industry. Your role will involve onboarding clients, enhancing customer experience, and driving growth through strategic planning. Ideal candidates should have experience in B2B SaaS, excellent German and English communication skills, and a technical background. Join us to make an impact in renewable energy while enjoying a dynamic work environment with growth opportunities.

Leistungen

Gym membership

Coffee

Regular team events

MacBook

Competitive pay

Qualifikationen

• C2-level German proficiency is required.
• Experience in B2B SaaS customer service or success.
• Motivation to drive change in renewables.

Aufgaben

• Serve as the key contact for B2B customers in German markets.
• Onboard and guide customers through their lifecycle.
• Collaborate with development to enhance software based on feedback.
• Identify upselling opportunities and potential partnerships.
• Plan and implement projects for Reonic's growth.

Kenntnisse

B2B SaaS customer service

Technical background (industrial engineering)

Excellent communication in German and English

Engaging directly with customers

Experience in the start-up ecosystem

Jobbeschreibung

Are you passionate about renewable energy?

Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!

💡 Please note that for this role C2-level German proficiency is required.

What You’ll Do ✨

• 🤝 Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the German markets
• 🚀 Onboard customers from day one after signature and guide them through the entire lifecycle.
• 💡 Leverage customer feedback to enhance our software, in close collaboration with our development team
• 🚀 Continuously improve customer experience and streamline processes
• 📊 Identify and capitalize on upselling opportunities and seeking out potential partnerships, keeping ahead of industry developments
• 🧠 Strategically plan and implement projects that drive Reonic's growth and innovation

What Makes You a Great Fit ✅

• 🎯 Experience in B2B SaaS customer service or success, with a strong emphasis for engaging directly with customers
• ⚙️ Technical background e.g. (industrial-) engineering
• 🌱 Previous experience in the start-up ecosystem
• ⚡ Motivation to drive change in renewables and have a positive impact
• 🌍 Excellent communication and presentation abilities in German and English

Why Join Us?

• 🚀 Be part of a growing VC-backed startup with 1500+ satisfied B2B customers
• 📚 Enjoy opportunities for personal and professional growth in a leadership role
• 💡 Embrace the freedom to innovate and make quick changes in a dynamic team
• 🏋️♂️ Perks include gym membership, coffee, regular team events, MacBook & more
• 💰 Receive competitive pay

💡 Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back—we value talent and passion above all.

About Reonic 🌱

At Reonic, we’re on a mission to simplify renewable technology with our B2B SaaS solutions for solar, storage, and heat pumps. Backed by top-tier investors and trusted by 1,500+ business customers, we’re growing fast—and we need YOU to help us accommodate our new and existing customers.

🔗 Ready to shape the future of renewable energy? Apply now!