Senior jobs in United States

Location: Toronto

Other locations: Primary Location Only

Date: Sep 17, 2025

Requisition ID: 1637069

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Join EY and help to build a better working world.

The Opportunity

We are seeking a detail-oriented and experienced SAP SuccessFactors Senior Consultant specializing in Payroll to join our Managed Services practice. This role is ideal for someone who thrives in ongoing support environments, understands payroll compliance and configuration deeply, and enjoys partnering with clients to deliver stable, scalable, and continuously improving payroll solutions.

AMS Delivery & Payroll Support

• Act as a trusted advisor to clients, translating evolving payroll needs into scalable SuccessFactors solutions.
• Monitor and manage service tickets, ensuring timely resolution and adherence to SLAs.
• Configure and maintain payroll components including pay structures, calendars, and compliance rules.
• Support integrations with finance systems and third-party payroll providers, ensuring smooth data flow and accuracy.
• Lead root cause analysis and resolution of payroll-related incidents and service requests.
• Monitor regulatory changes and proactively recommend updates to maintain compliance.
• Identify opportunities for automation and process optimization within payroll operations.
• Support implementation projects, including managing payroll activities such as requirements gathering, solution design, testing, and deployment.
• Work closely with client stakeholders, AMS delivery leads, and cross-functional teams to ensure alignment and satisfaction.
• Lead regular client calls to walk through the status of defects, problems, and enhancement requests.
• Provide clear updates, facilitate prioritization discussions, and ensure alignment on next steps.
• Build strong relationships through proactive communication and responsiveness.
• Mentor junior team members and contribute to internal knowledge sharing.
• Stay current with SAP SuccessFactors Payroll updates and AMS delivery trends.
• Recommend best practices for payroll accuracy, compliance, and user experience.
• Participate in release management, regression testing, and deployment of EC payroll platform updates.

• 5+ years of experience in SAP SuccessFactors Payroll implementation and/or AMS support.
• Certification in SAP SuccessFactors Employee Central Payroll.
• Strong understanding of payroll processes, compliance requirements, and integration touchpoints.
• Excellent communication and stakeholder management skills.

• Experience with SAP BTP, CPI, or other integration platforms.
• Exposure to Agile and ITIL-based delivery models.
• Prior experience in a client-facing role within a consulting or managed services environment.

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

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